Clinical Applications Specialist I — Lab IT & Diagnostics

Sysmex America, Inc; Chicago (IL); Presencial; USD 60.000 - 100.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health care plan

Annual incentive bonus

Paid time off

Parental leave

Bereavement leave

401(k)

Descripción de la vacante

Sysmex America, Inc. in Chicago seeks a Specialist I, Clinical Applications to support instrument and middleware integration from order to go-live in laboratories.

You will train customers, troubleshoot, and serve as a technical consultant across hematology workflows while collaborating with Sales and Technical Services teams. The role requires significant travel, up to 80%, and a strong background in hematology, LIS/HIS, and CLIA/COLA requirements.

Formación

• Bachelor’s degree and 3-5 years experience OR an Associate’s degree and Medical Technologist degree/Medical Laboratory Technician with 10+ years of relevant hematology, urinalysis, or hemostasis industry experience, which may include experience in the Armed Forces.
• Active ASCP or CLS certification required.
• Supervisory experience highly desirable.
• Experience with LIS, HIS or WAM preferred.
• Working knowledge and solid CLIA/COLA experience necessary.
• Strong Hematology experience preferred.
• Strong written and oral communications skills required.

Responsabilidades

• Implement Sysmex instruments, middleware, and reagents into customer sites/laboratories: Plan the implementation process and train customers on installed instruments.
• Troubleshoot issues related to reagent, middleware or instrument performance and provide solutions.
• Develop and implement training programs (workshops and onsite training) for customers and Technical Services.
• Manage time, territory, and accounts; document activity and pursue process improvements; support sales objectives.
• Provide technical information to management and peers; address sales objectives and organizational directives.

Conocimientos

Hematology

Communication

Problem solving

Customer support

Training

Pre-sales support

Educación

Bachelor’s degree + 3-5 years

Associate’s degree + Medical Technologist/MLT 10+ years

Herramientas

LIS

HIS

WAM

Descripción del empleo

Sysmex America, Inc. in Chicago seeks a Specialist I, Clinical Applications to support instrument and middleware integration from order to go-live in laboratories.

You will train customers, troubleshoot, and serve as a technical consultant across hematology workflows while collaborating with Sales and Technical Services teams. The role requires significant travel, up to 80%, and a strong background in hematology, LIS/HIS, and CLIA/COLA requirements.