Clinical Applications Specialist I: Lab IT & Hematology

Sysmex America, Inc; Boston (MA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Annual incentive bonus

Paid time off

Parental leave

Bereavement leave

401(k) plan

Job summary

Sysmex America, Inc. is seeking a Specialist I, Clinical Applications to join our Customer Care team. This role supports laboratory integration, provides on-site instrument and middleware training, and serves as a technical consultant to customers.

Strong hematology experience and ASCP certification are preferred, with substantial travel required across multiple states. The CAS I will engage in pre- and post-sale activities, develop training programs, and help ensure successful customer

Qualifications

• Bachelor's degree or equivalent with relevant laboratory experience
• ASCP or CLS certification required
• Experience with hematology/hemostasis systems preferred
• Good written and oral communication skills required

Responsibilities

• Implement Sysmex instruments and middleware at customer sites; plan and manage timelines
• Provide on-site training and troubleshooting to enable smooth integration
• Develop and deliver trainings/workshops for customers and services teams
• Collaborate with sales and customer service to support customer success and retention
• Communicate technical information clearly to management and peers
• Support pre- and post-sale activities including product demonstrations and vetting
• Manage assets and expenses per company guidelines
• Perform other duties as assigned

Skills

Hematology

Communication

Presentation

Problem solving

Interpersonal skills

Project integration

Education

Bachelor's degree

Medical Technologist/Medical Laboratory Technician (ASCP)

Tools

LIS

HIS

WAM

Job description

Sysmex America, Inc. is seeking a Specialist I, Clinical Applications to join our Customer Care team. This role supports laboratory integration, provides on-site instrument and middleware training, and serves as a technical consultant to customers.

Strong hematology experience and ASCP certification are preferred, with substantial travel required across multiple states. The CAS I will engage in pre- and post-sale activities, develop training programs, and help ensure successful customer