Clinical Applications Specialist I: Lab IT & Workflows

Sysmex America, Inc; Chicago (IL); Vor Ort; USD 60.000 - 100.000; Vollzeit

Benefits dieser Stelle

Health insurance

Annual incentive bonus

Paid time off

Parental leave

Bereavement leave

401(k)

Zusammenfassung

Sysmex America, Inc. is seeking a Specialist I, Clinical Applications to support lab integration of Sysmex instruments and middleware across multiple US locations. The role emphasizes on-site implementation, training, troubleshooting, and collaboration with sales to meet customer needs.

The ideal candidate brings hematology expertise, laboratory and IT experience, and excellent communication skills to guide customers from installation to go-live, while traveling up to 80% as required.

Qualifikationen

• Bachelor's degree and 3-5 years experience OR an Associate's degree and Medical Technologist degree/Medical Laboratory Technician with 10+ years of relevant hematology and hemostasis industry experience.
• Active ASCP or CLS certification required.
• Supervisory experience desirable.
• Experience with LIS, HIS or WAM preferred.
• Working knowledge of CLIA/COLA requirements necessary.
• Strong Hematology experience preferred.
• Strong written and oral communication skills required.

Aufgaben

• Implement Sysmex instruments, middleware, and reagents into customer sites/laboratories with planned implementation process.
• Troubleshoot reagent, middleware or instrument performance to improve customer satisfaction.
• Develop and implement training programs (workshops and onsite) for customers and Technical Services.
• Manage time, territory, accounts; document activity and support sales objectives.
• Provide technical information to management and peers; support sales objectives and directives.
• Possess strong interpersonal, persuasive, problem-solving and communication skills.
• Provide pre-sale and post-sale support including technical presentations and instrument demos.
• Manage company assets and expenses within guidelines.

Ausbildung

Bachelor's degree

Medical Technologist or MLT degree

Hematology experience

Interpersonal communication

Problem solving

Jobbeschreibung

Sysmex America, Inc. is seeking a Specialist I, Clinical Applications to support lab integration of Sysmex instruments and middleware across multiple US locations. The role emphasizes on-site implementation, training, troubleshooting, and collaboration with sales to meet customer needs.

The ideal candidate brings hematology expertise, laboratory and IT experience, and excellent communication skills to guide customers from installation to go-live, while traveling up to 80% as required.