Clinical Applications Specialist I

bioMerieux Inc.; Morrisville (NC); Hybrid; USD 67,800 - 86,200; Full time

Benefits offered by this job

Medical, dental, and vision plans

Short and long-term disability insurance

Retirement plan with employer contribution

Wellness programs

Employee assistance program

Job summary

bioMerieux Inc. seeks a Clinical Applications Specialist I to provide product applications and technical support for diagnostic test systems. This role involves training, troubleshooting, and consultation to ensure customer satisfaction and promote sales growth. The specialist works in a hybrid model and must manage customer inquiries and complaints efficiently.

The ideal candidate holds a Bachelor's degree in a biological science with at least 2 years of relevant experience. Strong communication and technical skills are essential, along with a collaborative mindset.

Qualifications

• 2+ years of professional experience in a clinical laboratory setting.
• Specialization in microbiology and/or molecular biology.
• Customer-facing experience is preferred.

Responsibilities

• Provide product applications and technical support.
• Manage customer inquiries and complaints.
• Perform on-call duties for technical support.

Skills

Communication skills

Cross-functional teamwork

Technical support

MS Office proficiency

BioMerieux product knowledge

Education

Bachelor’s degree in a biological science

Tools

Salesforce

Job description

Hybrid Schedule: The selected candidate will be expected to report onsite to one of our field offices in Salt Lake City, Raleigh/Durham, or St. Louis 2–3 times per week.

Position Summary

The Clinical Applications Specialist I (CAS I) provides product applications and technical support to internal and external customers for the diagnostic test systems marketed by bioMerieux, including training, troubleshooting, and consultation. This product knowledge supports sales growth through exceptional technical support. The role manages the complaint‑handling process to ensure timely, accurate resolution of customer complaints and coordinates efforts with other internal and field support teams to provide world‑class service. The specialist promotes teamwork, removes barriers to productivity, and creates an enthusiastic, positive work environment.

Primary Duties

1. Prioritize answering customer inquiries, both internal and external, per established guidelines and document them in the enterprise resource planning (ERP) system. Provide world‑class customer support with consistent follow‑up, deliver product education, troubleshooting, and resolutions to ensure customer satisfaction.
2. Initiate, manage, and resolve customer complaints and suggestions. Determine if a complaint needs escalation for further investigation and involve other departments as required.
3. Perform on‑call duties as needed to provide 24‑hour technical support to customers.
4. Support existing customers with additional training and technical assistance as needed or when product enhancements are launched.
5. Manage product returns when applicable.
6. Maintain competency of bioMerieux products and procedures that are job‑specific and assist with the implementation of new products.
7. Participate in revenue generation initiatives, including the promotion of value‑added projects and services.
8. Maintain enterprise resource planning (ERP) certification.
9. Meet quality plan standards and all departmental key performance indicators (KPIs).
10. Perform all work in compliance with company quality procedures and standards.
11. Perform other duties as assigned.

Qualifications

Required Education, Training, and Experience

• Bachelor’s degree in a biological science.
• At least 2 years of professional experience in a clinical laboratory setting, with a specialization in microbiology and/or molecular biology.

Preferred Experience

• Customer‑facing experience.
• Networking or LIS/LIMS experience.
• Medical device industry experience.

Knowledge, Skills, and Abilities

• Consistently upholds and reflects the core ethical principles and values that bioMerieux promotes.
• Works cross‑functionally to enhance collaboration and communication across teams.
• Cooperates with others at all levels, including leadership.
• Thrives in a fast‑paced environment by managing tasks, multitasking, and adapting quickly to maintain productivity.
• Effective written and verbal communication skills.
• Intermediate skill in MS Office tools, including Outlook, Teams, Word, and Excel.
• Knowledge of bioMerieux products and familiarity with Salesforce is a plus.

Working Conditions

• Ability to remain in a stationary position, either sitting or standing, for prolonged periods.
• Travel requirements:
  • Domestic travel – up to 10%
  • International travel – less than 5%

Compensation and Benefits

The estimated salary range for this role in Utah, North Carolina, or Missouri is between $67,800 and $86,200. The role is eligible to receive a variable annual bonus based on company, team, and individual performance, per bioMerieux's bonus program. Compensation within this range is determined by the successful candidate’s experience and will be presented in writing at the time of the offer.

In addition, bioMerieux offers a competitive Total Rewards package that may include:

• Choice of medical (including prescription), dental, and vision plans with nationwide coverage and telemedicine options.
• Company‑Provided Life and Accidental Death Insurance.
• Short and Long‑Term Disability Insurance.
• Retirement Plan with a generous non‑discretionary employer contribution and employer match.
• Adoption Assistance.
• Wellness Programs.
• Employee Assistance Program.
• Commuter Benefits.
• Various voluntary benefit offerings.
• Discount programs.
• Parental leaves.

BioMerieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. The receipt of satisfactory reference responses and proof of identity and legal authorization to work in the United States are required for all new hires. Misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or dismissal if already hired. Qualified individuals with a disability may request a reasonable accommodation in the application process by contacting bioMerieux via telephone at (385) 770‑1132, by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).