Clinical Admin Assistant II: Patient Care & EHR Support

Sheppard Pratt; Baltimore (MD); Hybrid; USD 28,000 - 31,000; Full time

Benefits offered by this job

Tuition reimbursement program

Medical, dental, and vision benefits

403b retirement match

Generous paid time off

Employee Assistance Program (EAP)

Mileage reimbursement

Job summary

Sheppard Pratt is seeking a detail-oriented administrative assistant to support clinic operations in Baltimore. You will greet clients, collect co-payments, route calls, schedule follow-ups, and maintain confidential medical records with accuracy.

The role requires 1-2 years of relevant experience, familiarity with EHR systems, and a commitment to high-quality customer service in a fast-paced health care setting.

Qualifications

• High school diploma is required.
• Associates degree preferred in business administration or related field.
• Prior health care experience is preferred but not required.
• Commitment to excellent customer service for clients and staff.
• 1-2 years of progressively more responsible administrative experience.
• Experience with EHR and maintaining client confidentiality is essential.
• Demonstrated attention to detail and ability to work quickly and efficiently.
• Ability to multi-task in a high-volume health care environment.
• Willingness to take on varied responsibilities and work as part of a team.

Responsibilities

• Receive clinic clients.
• Collect client co-payments.
• Receive and route telephone calls; schedule client follow-up appointments.
• Maintain client medical records in good order; file client information.
• Process administrative paperwork and assist with data entry.
• Support OMHC electronic health records and facility maintenance.
• Provide backup assistance to Intake and other administrative staff as warranted.
• Complete insurance authorizations and eligibility checks (8).

Skills

Customer service

Attention to detail

Multitasking

Data entry

EHR familiarity

Education

High school diploma

Associates degree in business administration or related field

Tools

Electronic Health Records (EHR) system

Microsoft Office

Job description

Sheppard Pratt is seeking a detail-oriented administrative assistant to support clinic operations in Baltimore. You will greet clients, collect co-payments, route calls, schedule follow-ups, and maintain confidential medical records with accuracy.

The role requires 1-2 years of relevant experience, familiarity with EHR systems, and a commitment to high-quality customer service in a fast-paced health care setting.