Administrative Assistant I, Outpatient Clinic

Sheppard Pratt; Columbia (MD); Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical benefits

403b retirement match

Generous PTO

Employee Assistance Program (EAP)

Mileage reimbursement

Job summary

Sheppard Pratt in Columbia, MD is seeking an administrative assistant to support a busy clinic. You will greet clients, process co-pays, schedule follow-ups, and maintain electronic health records with confidentiality and accuracy.

This role emphasizes customer service, teamwork, and efficient handling of phone and office tasks in a fast-paced health care environment. Qualifications include a high school diploma (associate preferred), familiarity with health records systems, and strong

Qualifications

• Experience in a health care setting is preferred.
• Ability to maintain client confidentiality and privacy.
• Strong interpersonal and communication skills.

Responsibilities

• Receive clinic clients; collect co-payments and route calls.
• Schedule client follow-ups and appointments.
• Maintain client medical records (EHR) and file paperwork.
• Provide backup support to administrative staff as needed.
• Greet clients in person and on the phone with excellent service.
• Monitor clinic voicemail and route messages.
• Check insurance eligibility and current authorizations.

Skills

Customer service

Multitasking

Data entry

Education

High school diploma

Associate degree preferred

Tools

Electronic Health Records (EHR)

Job description

AdministrativeWhat to expect.Primary responsibilities include:* Receive clinic clients; collect client co-payments; receive and route telephone calls.* Schedule client follow-up appointments.* Maintain client medical records (EHR) in good order; file client information; process client and other administrative paperwork.* Assist with maintenance of clinic electronic health records.* Maintain clinic facilities for optimal and secure functioning.* Provide backup assistance to other administrative staff as warranted.Additional responsibilities include:* Greet clients in person and on the phone with exceptional customer service* Monitor and route clinic voicemail messages* Schedule appointments for clients and staff* Pull and file charts and paperwork for doctors* Check client eligibility status to verify insurance coverage* Check and verify current ITPs and authorizations* Log and distribute incoming and outgoing faxes* Request, log, and secure client co-payments* Receive, respond and/or route incoming phone calls* Print provider schedules and billing sheets* Make appointment reminder calls* Respond to all requests from providers, clients and other staff in a professional manner* Communicate critical information to staff in a timely manner* File all notes and papers in client charts* Close charts in multiple electronic data systems* Receive, log, and secure all delivered medications* All other duties as assigned to ensure successful operation of the clinicWhat you'll get from us.At Sheppard Pratt, you will work alongside a multi-disciplined team led by a bold vision to change lives. We offer:* A commitment to professional development, including a comprehensive tuition reimbursement program to support ongoing education and licensure and/or certification preparation* Comprehensive medical, dental and vision benefits for benefit eligible positions* 403b retirement match* Generous paid-time-off for benefit eligible positions* Complimentary Employee Assistance Program (EAP)* Generous mileage reimbursement program**Pay for this position is a flat rate of $19.00/hr.**What we need from you.* High school diploma is required. An Associates Degree in business administration or related field is preferred.* Previous experience in a health care setting is preferred but not required.* Previous experience and aptitude with computer systems and data software such as an Electronic Health Record and the ability to maintain and protect client confidentiality and privacy is essential.* Ability to multi-task in a high volume, extremely fast-paced health care business environment. Demonstrated willingness to take on varied responsibilities and work as part of a team to ensure the overall success of the Clinic. Excellent interpersonal skills and a sense of humor is a plus.At Sheppard Pratt, we are more than just a workplace. We are a community of healthcare professionals who are dedicated to providing hope and healing to individuals facing life's challenges. Join us and be a part of a mission that changes lives!#LI-SM1