Clinical Access & Admin Specialist

U.S. Department of Veterans Affairs; Memphis (TN); Vor Ort; USD 45.000 - 60.000; Vollzeit

Zusammenfassung

The U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant to provide specialized administrative patient support within an interdisciplinary care model.

The role involves managing clinic flow, coordinating appointments, and ensuring accurate data entry in the electronic health record to support access to care across multiple clinics. Candidates must meet federal basic requirements, demonstrate proficiency in English, and have a high school diploma or GED.

Qualifikationen

• Citizenship: Must be a U.S. citizen or eligible for appointment as per VA rules.
• English language proficiency: Must be proficient in spoken and written English.
• Education: High school diploma or GED or equivalent.
• Experience: One year at GS-5 level or relevant equivalent in medical support/administrative roles.
• Licensure/Certification: None required.
• Foreign education: May be evaluated for equivalence to U.S. education.

Aufgaben

• Enter patient data into the electronic health record accurately.
• Monitor pre-appointment information to ensure patient readiness.
• Provide customer service in-person or by phone to patients and staff.
• Participate in team huddles and clinic meetings to coordinate care.
• Schedule, cancel, and reschedule appointments as needed.

Kenntnisse

Scheduling & appointments

Patient data entry

Interdisciplinary teamwork

Customer service

Administrative judgment

Ausbildung

High school diploma or GED

Tools

EMR/EHR systems

Jobbeschreibung

The U.S. Department of Veterans Affairs seeks an Advanced Medical Support Assistant to provide specialized administrative patient support within an interdisciplinary care model.

The role involves managing clinic flow, coordinating appointments, and ensuring accurate data entry in the electronic health record to support access to care across multiple clinics. Candidates must meet federal basic requirements, demonstrate proficiency in English, and have a high school diploma or GED.