Clinic Front Desk & Patient Services Associate

US Physical Therapy; Groton (CT); On-site; USD 23,000 - 28,000; Full time

Job summary

Metro Physical & Aquatic Therapy is hiring a Clinic Support Associate to manage front desk operations and support clinicians with patient care. You will ensure a welcoming experience for patients and visitors while maintaining accurate scheduling and records.

The role requires strong communication and customer service skills, proficiency with Google Suite, and the ability to work well in a team in a fast-paced clinic environment.

Qualifications

• High school diploma or GED required.
• Proficiency in Google Suite.
• Strong communication skills and professional interaction.
• Ability to work in a team and manage time effectively.

Responsibilities

• Greet and assist patients and visitors warmly at front desk.
• Schedule appointments accurately to optimize provider time and room usage.
• Maintain patient flow and notify clinicians of arrivals or delays.
• Handle faxes and data entry in the EMR system with accuracy.
• Assist with basic patient care tasks under supervision.
• Maintain confidentiality and HIPAA compliance.
• Keep the reception area clean, organized, and well stocked.

Skills

Communication

Team player

Customer service

Google Suite

Time management

HIPAA awareness

Education

High school diploma or GED

Tools

EMR systems

Job description

Metro Physical & Aquatic Therapy is hiring a Clinic Support Associate to manage front desk operations and support clinicians with patient care. You will ensure a welcoming experience for patients and visitors while maintaining accurate scheduling and records.

The role requires strong communication and customer service skills, proficiency with Google Suite, and the ability to work well in a team in a fast-paced clinic environment.