Clinic Front Desk & Care Coordinator

Metro Physical & Aquatic Therapy; New York (NY); On-site; USD 23,000 - 28,000; Full time

Job summary

Metro Physical & Aquatic Therapy seeks a Clinic Support Associate for immediate, long-term employment. You will handle front desk operations, assist clinicians with patient care, and ensure a welcoming experience for every patient, whether in person or by phone.

The role includes scheduling, EMR data entry, and maintaining a clean, HIPAA-compliant environment. We offer a hands-on opportunity in a fast-growing field, with potential to learn and grow with an expert team.

Qualifications

• High school diploma or GED required.
• 1 year of medical office experience preferred, familiarity with EMR systems a plus.
• Customer service experience strongly preferred.
• Proficiency in Google Suite is required.
• Strong communication and teamwork skills, with professional interaction across staff and patients.
• Ability to work independently under deadlines and manage multiple tasks.

Responsibilities

• Greets and assists patients and visitors; manages front desk inquiries and check-ins.
• Ensures high levels of patient satisfaction through service and scheduling efficiency.
• Manages scheduling with focus on provider availability and room utilization.
• Maintains on-time patient flow and notifies clinicians of delays.
• Performs data entry into EMR and prepares reports and lists.
• Maintains confidentiality and HIPAA compliance; ensures a clean, safe work environment.

Skills

Customer service

Communication

Teamwork

Time management

Organizational skills

Education

High school diploma or GED

Tools

EMR systems

Google Suite

Job description

Metro Physical & Aquatic Therapy seeks a Clinic Support Associate for immediate, long-term employment. You will handle front desk operations, assist clinicians with patient care, and ensure a welcoming experience for every patient, whether in person or by phone.

The role includes scheduling, EMR data entry, and maintaining a clean, HIPAA-compliant environment. We offer a hands-on opportunity in a fast-growing field, with potential to learn and grow with an expert team.