Clinic & Practice Assistant II – Patient Services

massgeneralbrigham; Newton (MA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings program

Generous paid time off

Tuition assistance and professional发展

Job summary

Mass General Brigham is hiring a Clinic/Practice Assistant for the Joint Center at 2000 Washington Street, Newton. This on-site role runs Monday through Friday, 8:30 a.m. to 5:00 p.m., supporting patient flow and clinical operations to ensure a smooth, high-quality experience.

The ideal candidate has 3–5 years of office experience, strong Microsoft Office skills, and excellent organizational and communication abilities to assist patients, providers, and staff daily.

Qualifications

• High School Diploma or equivalent required.
• Three to five years of office experience required.
• Strong technology skills, including Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Knowledge of office operations, protocols, and documentation.
• Strong communication, organization, and time management skills.

Responsibilities

• Schedule patient appointments, maintain records, and support check-in/check-out.
• Assist patients and callers with inquiries, messages, and scheduling needs.
• Process patient billing forms, scan documents, and maintain accurate records.
• Support prior authorizations, prescription refills, and provider questions.
• Serve as a resource for scheduling, registration, and billing systems.

Skills

Communication skills

Organization

Time management

Phone system proficiency

Education

High School Diploma or equivalent

Tools

Microsoft Office

Outlook

Word

Excel

PowerPoint

Job description

Mass General Brigham is hiring a Clinic/Practice Assistant for the Joint Center at 2000 Washington Street, Newton. This on-site role runs Monday through Friday, 8:30 a.m. to 5:00 p.m., supporting patient flow and clinical operations to ensure a smooth, high-quality experience.

The ideal candidate has 3–5 years of office experience, strong Microsoft Office skills, and excellent organizational and communication abilities to assist patients, providers, and staff daily.