Practice Assistant II, Joint Center

4100 Newton-Wellesley Hospital; Newton Lower Falls (MA); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Retirement savings program

Generous paid time off

Tuition assistance and professional发展

Job summary

4100 Newton-Wellesley Hospital is seeking an experienced Clinic/Practice Assistant to support the Joint Center at 2000 Washington Street in Newton. This full-time, on-site role runs Monday through Friday from 8:30 a.m. to 5:00 p.m., contributing to a smooth, high-quality patient experience.

You will handle scheduling, registrations, and billing tasks while assisting with inquiries, document processing, and system training for staff, ensuring efficient daily operations and exemplary patient care.

Qualifications

• Strong communication skills for interactions with patients and staff.
• Excellent organization and time management to handle multiple tasks.
• Proficiency with Microsoft Office suite and standard office procedures.

Responsibilities

• Schedule patient appointments and manage records.
• Assist patients and callers with inquiries and scheduling needs.
• Process patient billing forms, scan documents, and maintain records.
• Support prior authorizations, refill requests, and test result communications.
• Serve as a resource for scheduling, registration, and billing systems.
• Provide guidance to Office and Practice Assistants on key processes.
• Assist with complex practice functions such as surgical scheduling or schedule changes.
• Collaborate with Supervisor to oversee daily practice activities.

Skills

Communication skills

Organization

Time management

Attention to detail

Phone etiquette

Education

High School Diploma or equivalent

Tools

Microsoft Office

Outlook

Word

Excel

PowerPoint

Job description

Job Summary

Are you an experienced administrative professional who thrives in a fast-paced clinical setting and enjoys helping patients feel supported from the moment they arrive? We are hiring a full-time Clinic/Practice Assistant to join the Joint Center team at our 2000 Washington Street location in Newton. This on‑site role offers a consistent Monday–Friday schedule from 8:30 a.m. to 5:00 p.m. and the opportunity to play an important part in delivering a smooth, high-quality patient experience.

What You’ll Do

• Schedule patient appointments, maintain appointment records, and support check-in and check-out activities.
• Assist patients and callers with routine inquiries, messages, and scheduling needs.
• Process patient billing forms, scan documents, and maintain accurate patient records.
• Support prior authorizations, prescription refill requests, provider questions, and test result communications as appropriate.
• Serve as a knowledgeable resource for scheduling, registration, and billing systems.
• Provide guidance and support to Office and Practice Assistants, including assistance and training in key systems and processes.
• Assist with more complex practice functions, which may include surgical scheduling, schedule changes, or blocking.
• Work closely with the Supervisor to help oversee daily practice activities and maintain efficient operations.

Qualifications

• High School Diploma or equivalent required.
• Three to five years of office experience required.
• Strong technology skills, including Microsoft Office and advanced proficiency with Outlook, Word, Excel, and PowerPoint.
• Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
• Strong communication skills, including the ability to write clearly, take accurate messages, and interact professionally with patients and colleagues.
• Excellent organization and time management skills, with the ability to manage multiple tasks and follow established protocols.
• Ability to use phone systems, manage non-routine calls, and resolve routine issues appropriately.
• Careful attention to detail, including proofreading and editing written documents.

Additional Job Details

This is a full‑time, 40‑hour, on‑site position located at 2000 Washington Street in Newton.

The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.

Compensation Overview

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

Why Join Us

• Medical, dental, and vision insurance
• Retirement savings program
• Generous paid time off
• Tuition assistance and professional development support

Remote Type: Onsite

Work Location: 2000 Washington Street

Scheduled Weekly Hours: 40

Employee Type: Regular

Work Shift: Day (United States of America)

Pay Range: $19.37 - $27.71/Hourly

Grade: 4

EEO Statement

4100 Newton‑Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People‑Focused, half Performance‑Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world.

About Mass General Brigham

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.