Practice Assistant II, Joint Center

massgeneralbrigham; Newton (MA); In loco; USD 26.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, and vision insurance

Retirement savings program

Generous paid time off

Tuition assistance and professional发展

Descrizione del lavoro

Mass General Brigham is hiring a Clinic/Practice Assistant for the Joint Center at 2000 Washington Street, Newton. This on-site role runs Monday through Friday, 8:30 a.m. to 5:00 p.m., supporting patient flow and clinical operations to ensure a smooth, high-quality experience.

The ideal candidate has 3–5 years of office experience, strong Microsoft Office skills, and excellent organizational and communication abilities to assist patients, providers, and staff daily.

Competenze

• High School Diploma or equivalent required.
• Three to five years of office experience required.
• Strong technology skills, including Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Knowledge of office operations, protocols, and documentation.
• Strong communication, organization, and time management skills.

Mansioni

• Schedule patient appointments, maintain records, and support check-in/check-out.
• Assist patients and callers with inquiries, messages, and scheduling needs.
• Process patient billing forms, scan documents, and maintain accurate records.
• Support prior authorizations, prescription refills, and provider questions.
• Serve as a resource for scheduling, registration, and billing systems.

Conoscenze

Communication skills

Organization

Time management

Phone system proficiency

Formazione

High School Diploma or equivalent

Strumenti

Microsoft Office

Outlook

Word

Excel

PowerPoint

Descrizione del lavoro

Site: Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Are you an experienced administrative professional who thrives in a fast-paced clinical setting and enjoys helping patients feel supported from the moment they arrive? We are hiring a full-time Clinic/Practice Assistant to join the Joint Center team at our 2000 Washington Street location in Newton. This on-site role offers a consistent Monday-Friday schedule from 8:30 a.m. to 5:00 p.m. and the opportunity to play an important part in delivering a smooth, high-quality patient experience.

About the Role

As a Clinic/Practice Assistant, you will support both administrative and clinical operations for the practice. You will help coordinate patient visits, manage scheduling and check-in/check-out processes, support documentation needs, and serve as a key resource for patients, providers, and practice staff.

What You'll Do

• Schedule patient appointments, maintain appointment records, and support check-in and check-out activities.
• Assist patients and callers with routine inquiries, messages, and scheduling needs.
• Process patient billing forms, scan documents, and maintain accurate patient records.
• Support prior authorizations, prescription refill requests, provider questions, and test result communications as appropriate.
• Serve as a knowledgeable resource for scheduling, registration, and billing systems.
• Provide guidance and support to Office and Practice Assistants, including assistance and training in key systems and processes.
• Assist with more complex practice functions, which may include surgical scheduling, schedule changes, or blocking.
• Work closely with the Supervisor to help oversee daily practice activities and maintain efficient operations.

Qualifications

What We're Looking For

• High School Diploma or equivalent required.
• Three to five years of office experience required.
• Strong technology skills, including Microsoft Office and advanced proficiency with Outlook, Word, Excel, and PowerPoint.
• Knowledge of office operations, standards, and procedures, including filing, copying, scanning, printing, and faxing.
• Strong communication skills, including the ability to write clearly, take accurate messages, and interact professionally with patients and colleagues.
• Excellent organization and time management skills, with the ability to manage multiple tasks and follow established protocols.
• Ability to use phone systems, manage non-routine calls, and resolve routine issues appropriately.
• Careful attention to detail, including proofreading and editing written documents.

Additional Job Details (if applicable)

Schedule and Location

This is a full-time, 40-hour, on-site position located at 2000 Washington Street in Newton. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m.

Why Join Us?

• Medical, dental, and vision insurance
• Retirement savings program
• Generous paid time off
• Tuition assistance and professional development support
• Additional employee perks and wellness resources

Remote Type

Onsite

Work Location

2000 Washington Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$19.37 - $27.71/Hourly

Grade

4

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

4100 Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employm