Clinic Service Representative – Full Time – Days – Systems and Support

Henry Ford Health - Careers; Michigan; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full-time benefits

Job summary

Henry Ford Jackson Hospital is seeking a Clinical Service Representative for Systems and Support. The role involves patient registration, check-in/check-out, preregistration, insurance verification, cash handling, chart reconciliation, and discharge coordination.

The position requires strong interpersonal and clerical skills, the ability to multitask in a fast-paced setting, and a commitment to providing excellent patient service. Day shift, full-time benefits eligible, located in Michigan.

Qualifications

• High School Diploma or equivalent.
• Must perform calculations, complete forms, and use computer systems.
• Familiarity with clinic environment preferred; strong attention to details.
• Interpersonal skills to deal with patients, visitors, medical staff, and others.
• Ability to multitask in a fast-paced setting and work in a team.
• Yearly competencies must be completed.
• Basic computer skills: opening software, email, logging in/out.
• Ability to work with diverse populations.
• Dependable and punctual.
• Strong organizational skills and multitasking ability.

Responsibilities

• Register patients and assist with face-to-face check-in and check-out.
• Conduct preregistration and insurance verification.
• Handle cash collections and chart reconciliation.
• Assist with patient discharge and coordinate with the Customer Service Center.

Skills

Interpersonal skills

Customer service

Clerical skills

Attention to detail

Team player

Education

High School diploma or equivalent

Job description

Clinical Service Representative – Systems and Support – 40 Hours – Days

Eligible for Full-Time Benefits

General Summary

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.

EDUCATION AND EXPERIENCE REQUIRED

• High School Diploma or equivalent.
• Required to perform calculations, complete forms, extensively utilize computer information system.
• Familiarity with clinic environment preferred. Demonstrated ability to work with detailed information.
• Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel.
• Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs.
• Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office.
• Ability to work successfully in a fast-paced environment with frequent interruptions.
• Ability to work within a team setting and be supportive of team members.
• Successful completion of yearly competencies.
• Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer).
• Ability to work effectively with populations of diverse backgrounds and ages.
• Dependable and punctual.
• Strong organizational skills and ability to multi-task.

Additional Information

• Organization: Henry Ford Jackson Hospital
• Department: Systems And Support
• Shift: Day Job
• Union Code: Not Applicable