Clinic Service Representative - Employee Solutions

Henry Ford Health; Detroit (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health is seeking a Clinic Service Representative in Detroit to support patient registration processes, including reception, check-in/out, preregistration, and insurance verification. You will handle cash collections, chart reconciliation, and discharge under supervision while upholding exceptional service standards.

The role emphasizes accuracy, teamwork, and strong interpersonal skills to assist diverse patients and collaborate with the Corporate Business Office Customer Service

Qualifications

• High School Diploma or equivalent.
• Familiarity with clinic environment; ability to perform calculations; extensive use of computer information system.
• Interpersonal skills to deal effectively with patients, visitors, medical staff and hospital personnel.
• Ability to work with detailed information and multi-task in a fast-paced environment.
• Ability to discuss patients' financial responsibilities and connect with Customer Service Center at Corporate Business Office.
• Ability to work in a team and maintain yearly competencies; basic computer skills.

Responsibilities

• Follow standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge.
• Actively contribute to a culture of service excellence across all customer groups.

Skills

Interpersonal skills

Customer service

Multitasking

Teamwork

Dependability

Punctuality

Education

High School Diploma or equivalent

Job description

Company Description
At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Company Description
At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.
Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.
Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, and driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.
Job Description
General Description:
The Clinic Service Representative for Henry Ford Health is a fulfilling, rewarding, exciting position within our system
Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.
Qualifications
EDUCATION AND EXPERIENCE REQUIRED:

• High School Diploma or equivalent.
• Required to perform calculations, complete forms, extensively utilize computer information system. Familiarity with clinic environment preferred.
• Demonstrated ability to work with detailed information. Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel.
• Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs.
• Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office.
• Ability to work successfully in a fast-paced environment with frequent interruptions.
• Ability to work within a team setting and be supportive of team members. Successful completion of yearly competencies. Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer).
• Ability to work effectively with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills and ability to multi-task.