Clinic Service Representative Employee Solutions

Henry Ford Health; Detroit (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Henry Ford Health is seeking a Clinic Service Representative responsible for patient registration, check-in/check-out, preregistration, insurance verification, and cash handling. The role requires strong customer service skills, accuracy, and the ability to work efficiently in a busy clinic environment.

Under supervision, you will interact with patients, visitors, staff, and physicians, ensuring top-tier service while complying with procedures.

Qualifications

• High School Diploma or equivalent.
• Familiarity with clinic environment preferred.
• Proficient in using computer information systems.
• Strong interpersonal skills for telephone and in-person interactions.
• Ability to handle a fast-paced environment with frequent interruptions.
• Ability to work in a team and complete yearly competencies.
• Good organizational skills and ability to multi-task.
• Explain financial responsibilities to patients and connect to Customer Service Center.

Responsibilities

• Register patients and handle face-to-face check-in and check-out.
• Perform preregistration and insurance verification.
• Collect cash and reconcile patient charts.
• Coordinate discharge processes.
• Provide high-quality service to diverse patient groups.
• Refer patients with financial questions to Customer Service Center.

Skills

Interpersonal skills

Communication

Customer service

Multi-tasking

Team player

Computer skills

Attention to detail

Reliability

Organizational skills

Education

High School diploma

Job description

Job Description

General Description

The Clinic Service Representative for Henry Ford Health is a fulfilling, rewarding, exciting position within our system

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.

Qualifications

Education and experience required

• High School Diploma or equivalent.
• Required to perform calculations, complete forms, extensively utilize computer information system. Familiarity with clinic environment preferred.
• Demonstrated ability to work with detailed information. Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel.
• Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs.
• Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office.
• Ability to work successfully in a fast-paced environment with frequent interruptions.
• Ability to work within a team setting and be supportive of team members. Successful completion of yearly competencies. Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer).
• Ability to work effectively with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills and ability to multi-task.