Clinic Service Representative - Occupational Health

Henry Ford Health; Detroit (MI); On-site; USD 34,000 - 39,000; Full time

Job summary

Henry Ford Health in Detroit seeks a patient registrations specialist to support front desk operations in its Occupational Health program. You will greet patients, perform check-in/out, verify insurance, and collect payments while delivering courteous, accurate service.

The role requires strong communication, multitasking, and teamwork in a fast-paced healthcare environment. Training is provided; prior clinic experience is preferred and punctual, dependable performance is essential.

Qualifications

• High School Diploma or equivalent required.
• Familiarity with clinic environment preferred.
• Ability to work in a fast-paced environment with attention to detail.
• Strong interpersonal and communication skills when interacting with patients.

Responsibilities

• Handle patient registration activities including reception, check-in and check-out, preregistration, and chart reconciliation.
• Verify insurance information and assist with cash collections.
• Discharge patients and coordinate with the Customer Service Center as needed.
• Maintain high level of service excellence and assist staff across locations.

Skills

Customer service

Phone etiquette

Multitasking

Interpersonal skills

Detail oriented

Team player

Computer skills

Education

High School Diploma or equivalent

Job description

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.

Occupational Health locations operate Monday -Friday 8am-430pm by appointment and walk-in basis.

We service clients at high volume and fast pace.

All staff must have good phone etiquette, great customer service skills, and be able to multitask throughout the day.

Contingent staff float between Different locations.

Education and Experience Required

• High School Diploma or equivalent. Required to perform calculations, complete forms, extensively utilize computer information system.
• Familiarity with clinic environment preferred. Demonstrated ability to work with detailed information.
• Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel.
• Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs.
• Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office.
• Ability to work successfully in a fast-paced environment with frequent interruptions.
• Ability to work within a team setting and be supportive of team members. Successful completion of yearly competencies.
• Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer).
• Ability to work effectively with populations of diverse backgrounds and ages.
• Dependable and punctual. Strong organizational skills and ability to multi-task.
• Health care Expereince preferred