Clinic Service Representative - Rehab - 36 Hours

Henry Ford Health; Jackson (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Henry Ford Jackson Hospital is seeking a patient registration clerk to support the Specialty Center-Rehab in Jackson, MI. The role covers patient reception, face-to-face check in and check out, preregistration, and related financial and chart duties in a 36-hour weekly schedule.

The position requires a high school diploma, strong customer service skills, and the ability to work calmly in a fast-paced clinic environment while coordinating with clinical staff.

Qualifications

• High School Diploma or equivalent.
• Ability to use computer information system and basic computer skills.
• Strong interpersonal and communication skills for in-person and telephone tasks.
• Ability to multi-task in fast-paced clinic environment.

Responsibilities

• Register patients and perform face-to-face check in/out, preregistration, insurance verification, cash collections, chart reconciliation and discharge.

Skills

Interpersonal skills

Customer service

Attention to detail

Multitasking

Communication skills

Education

High School Diploma

Tools

Computer information system

Job description

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.

36 Hours a Week

1201 E Michigan Ave

Jackson, MI 49201

EDUCATION AND EXPERIENCE REQUIRED

High School Diploma or equivalent. Required to perform calculations, complete forms, extensively utilize computer information system. Familiarity with clinic environment preferred. Demonstrated ability to work with detailed information. Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs. Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office. Ability to work successfully in a fast-paced environment with frequent interruptions. Ability to work within a team setting and be supportive of team members. Successful completion of yearly competencies. Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer). Ability to work effectively with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills and ability to multi-task.

Additional Information

• Organization: Henry Ford Jackson Hospital
• Department: Specialty Center-Rehab
• Shift: Day Job
• Union Code: Not Applicable