Clinic Service Representative - Same Day Care - Days

Henry Ford Health; Jackson (MI); On-site; USD 21,000 - 30,000; Full time

Job summary

Henry Ford Health in Jackson seeks a patient registrar to support East Michigan Family Medicine. You will greet patients, manage check‑in/check‑out, preregistration, insurance verification, and data entry to ensure accurate records and smooth visits.

Responsibilities include cash collections, chart reconciliation, and patient discharge while maintaining service standards and coordinating with the Customer Service Center.

Qualifications

• Education: High School Diploma or equivalent.
• Demonstrated ability to work with detailed information and perform calculations.
• Strong interpersonal skills for in-person and telephone communication with patients, visitors, and staff.

Responsibilities

• Assist with patient registration, check-in, and check-out.
• Perform preregistration, insurance verification, and chart reconciliation.
• Handle cash collections and patient discharge processes.
• Coordinate with Customer Service Center and clinic staff to support patient needs.

Skills

Customer service

Data entry

Telephone communication

Teamwork

Education

High School Diploma

Tools

EMR system

Job description

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Company Description

Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.

Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face‑to‑face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.

East Michigan Family Medicine - 3235 E. Michigan Ave. - Jackson - 49202

Days

Qualifications

EDUCATION AND EXPERIENCE REQUIRED: High School Diploma or equivalent. Required to perform calculations, complete forms, extensively utilize computer information system. Familiarity with clinic environment preferred. Demonstrated ability to work with detailed information. Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs. Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office. Ability to work successfully in a fast‑paced environment with frequent interruptions. Ability to work within a team setting and be supportive of team members. Successful completion of yearly competencies. Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer). Ability to work effectively with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills and ability to multi‑task.