Clinic Service Representative Family Medicine Days

Henry Ford Health; Jackson (MI); On-site; USD 18,000 - 24,000; Part time

Job summary

Henry Ford Family Medicine - East Michigan Avenue in Jackson, MI seeks a part-time patient service representative to manage front-desk activities and patient flow. You will greet patients, verify information, collect payments, and support insurance processes.

Under supervision, you will follow SOPs for registration, preregistration, and discharge while delivering high-quality service to diverse patient groups and collaborating with clinic staff.

Qualifications

• High School Diploma or equivalent required.
• Familiarity with clinic environment preferred.
• Proficient with basic computer systems and software.
• Able to manage detailed information and multitask in a fast-paced setting.
• Strong interpersonal skills to assist patients and coordinate with staff.

Responsibilities

• Handle patient registration activities: reception, face-to-face check in and check out, preregistration, insurance verification, cash collections.
• Assist with chart reconciliation and patient discharge while upholding service excellence standards.

Skills

Customer service

Telephone communication

Multitasking

Teamwork

Education

High School Diploma or equivalent

Job description

Job Description

The team at Henry Ford Family Medicine - East Michigan Avenue is committed to delivering comprehensive, quality care for families at every stage of life. Your primary care specialist will provide preventive care and help you manage any chronic conditions you or your family members might have

Under general supervision follows standard operating procedures for all patient registration activities including patient reception, face-to-face check in and check out, preregistration, insurance verification, cash collections, chart reconciliation and patient discharge. Actively contributes to an organizational culture committed to the highest degree of service excellence standards to all customer groups.

Part Time 20 Hours a Week

3235 E Michigan Ave
Ste 100
Jackson, MI 49202

Qualifications:
Qualifications

EDUCATION AND EXPERIENCE REQUIRED: High School Diploma or equivalent. Required to perform calculations, complete forms, extensively utilize computer information system. Familiarity with clinic environment preferred. Demonstrated ability to work with detailed information. Requires interpersonal skills to deal effectively both over the telephone and in person with patients, visitors, medical staff, and other clinic and/or hospital personnel. Ability to perform a variety of tasks in a timely manner to meet clinic staff and patient needs. Ability to discuss with patients their general financial responsibilities and connect the patient with the Customer Service Center at the Corporate Business Office. Ability to work successfully in a fast-paced environment with frequent interruptions. Ability to work within a team setting and be supportive of team members. Successful completion of yearly competencies. Basic computer skills (i.e., knowledgeable opening software/email, navigate on keyboard, logging in and out of computer). Ability to work effectively with populations of diverse backgrounds and ages. Dependable and punctual. Strong organizational skills and ability to multi-task.