Clinic/Practice Assistant, Gastroenterology

Mass General Brigham; Braintree (MA); Sur place; USD 24 000 - 34 000; Plein temps

Résumé du poste

Mass General Brigham's Brigham and Women’s Harbor Medical Associates in Braintree, MA is seeking a full-time Clinic/Practice Assistant to support our Gastroenterology team. You will work in an in-office call center, handling scheduling, patient questions, message routing, and front-desk tasks to keep daily operations running smoothly.

The ideal candidate has a high school diploma, 2–3 years of office experience, and strong customer service.

Qualifications

• High school diploma or equivalent required.
• Two to three years of office experience required.
• CMAA certification preferred.
• Strong customer service and professional communication.
• Ability to manage calls, scheduling, patient messages, and priorities in a busy outpatient setting.
• Organized, detail-oriented, and comfortable with scheduling, billing, and medical records systems.
• Willing to cross-train with front desk operations.

Responsabilités

• Answer incoming calls, assist patients with inquiries, take messages, and help schedule appointments.
• Support appointment scheduling, check-in/check-out, and other administrative workflows.
• Maintain appointment records, print schedules, file materials, scan documents, and support patient documentation.
• Process patient billing forms and accept co-payments as required by workflow.
• Request patient records, lab results, and other information for the care team.
• Assist with messages related to prior authorizations, provider questions, prescriptions, and test results.
• Open and distribute mail/faxes and prepare forms and memos as directed.
• Serve as a resource for scheduling, registration, and billing systems and train others as needed.
• Support more complex functions like surgical scheduling or template blocking as needed.

Connaissances

Customer service

Phone coordination

Scheduling

Communication

Formation

High school diploma or equivalent

Description du poste

Site: Brigham and Women’s Physicians Organization, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Are you an organized, customer-service focused professional who enjoys helping patients feel supported and cared for from the very first phone call? Brigham and Women’s Harbor Medical Associates is seeking a full-time Clinic/Practice Assistant to join our Gastroenterology team in Braintree. In this role, you’ll be part of an in-office call center team that plays a key role in keeping daily practice operations running smoothly while helping patients navigate scheduling, questions, and next steps with confidence.

Schedule and Location

This is a full-time, 40-hour, on-site position located at Brigham and Women’s Harbor Medical Associates, 1681 Washington Street, Braintree, MA 02184. The anticipated schedule is Monday through Friday, 8:30 a.m.–5:00 p.m.

Why This Role Stands Out

Our Braintree location offers multiple specialties, including Gastroenterology and Obstetrics & Gynecology, creating a collaborative outpatient environment where teamwork, communication, and attention to detail make a meaningful difference. This position is part of our in-office call center team, working alongside three other team members, with cross-training opportunities to support front desk operations as well.

What You’ll Do

• Answer incoming calls, assist patients with routine inquiries, take accurate messages, and help schedule appointments.
• Support appointment scheduling, check-in, check-out, and other administrative workflows related to patient visits.
• Maintain appointment records, print schedules, file materials, scan documents, and support accurate patient documentation.
• Process patient billing forms and accept co-payments when required by department workflow.
• Request patient medical records, laboratory results, and other information needed by the care team.
• Assist with messages related to prior authorizations, provider questions, prescription refills, and test results.
• Open and distribute unit mail or faxes and prepare forms, records, schedules, memos, and other documents as directed.
• Serve as a resource for scheduling, registration, and billing systems, including providing assistance or training to others as needed.
• Support more complex or specialized functions, such as surgical scheduling, schedule changes, or template blocking, based on department needs and competency level.

Job Description

What We’re Looking For

• High school diploma or equivalent required.
• Two to three years of office experience required.
• Certified Medical Administrative Assistant (CMAA) preferred.
• Strong customer service skills and a professional, helpful communication style.
• Ability to manage phone calls, scheduling needs, patient messages, and competing priorities in a busy outpatient practice setting.
• Strong organization, attention to detail, and comfort working with scheduling, registration, billing, and medical record systems.
• A collaborative approach and willingness to cross-train with front desk operations to support the needs of the team.

Additional Job Details (if applicable)

Brigham and Women’s Harbor Medical Associates, a member of Mass General Brigham Medical Group, is a multispecialty primary care practice with offices across the South Shore. Our providers and support staff are committed to prompt, expert, and compassionate care for patients whose needs range from general health maintenance to more complex medical concerns.

At Mass General Brigham, our employees are our most important resource. We are committed to ensuring employees have access to a benefits package that is comprehensive, contemporary, and highly competitive. We offer a full range of benefits that meet the needs of you and your family, including programs to support your health, financial well-being, and life.

Offerings include:

• Medical, dental, and vision insurance
• A robust retirement savings program
• Generous paid time off
• Tuition assistance and professional development support
• And other perks!

Remote Type

Onsite

Work Location

1681 Washington Street

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$17.71 - $24.94/Hourly

Grade

3

EEO Statement:

2415 Harbor Medical Associates, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.