Clinical Scheduler: Patient Appointments & Referrals

UofL Health, Inc.; Louisville (KY); On-site; USD 22,000 - 30,000; Full time

Job summary

UofL Health, Inc. is seeking a Scheduler at Jewish Hospital in Louisville, KY. The role will schedule clinic visits, diagnostic testing, and referrals, contacting patients to arrange all services and coordinating with departments using EMR systems.

The ideal candidate has a high school diploma or GED, at least two years in a healthcare setting, and knowledge of medical terminology. Experience with Cerner, Epic, or iQueue is preferred, with strong customer service and HIPAA compliance.

Qualifications

• High school diploma or GED required.
• Two years’ prior experience in a healthcare setting.
• Knowledge of medical terminology.
• Experience with Electronic Health Records (Cerner, Epic, iQueue) preferred.

Responsibilities

• Schedules clinic visits for patients by phone and in person.
• Schedules medical tests, diagnostic studies, and procedures, including referrals to specialists and ancillary services.
• Reschedules and cancels appointments as needed.
• Maintains waitlists, fills cancellations, places reminder calls, and follows up on no-shows per department protocol.
• Collects and verifies patient demographics, insurance coverage, and referring provider information at scheduling.
• Inform patients of expected copays or financial responsibility and route billing questions to the appropriate team.
• Discusses procedure instructions with patients, including preparation, arrival time, and location.
• Calls patients to schedule procedures and provide instructions by phone, followed by written instructions.

Skills

Medical terminology

Education

High school diploma or GED

Tools

Cerner

Epic

iQueue

Job description

UofL Health, Inc. is seeking a Scheduler at Jewish Hospital in Louisville, KY. The role will schedule clinic visits, diagnostic testing, and referrals, contacting patients to arrange all services and coordinating with departments using EMR systems.

The ideal candidate has a high school diploma or GED, at least two years in a healthcare setting, and knowledge of medical terminology. Experience with Cerner, Epic, or iQueue is preferred, with strong customer service and HIPAA compliance.