Clinic Scheduling & Operations Coordinator

Caravel Autism Health; Lake Zurich (IL); On-site; USD 26,000 - 32,000; Full time

Job summary

Caravel Autism Health, LLC is seeking a Scheduling Specialist to be the face of the clinic for families and to support the clinical team with flexible scheduling tasks.

You'll manage permanent schedules and variances, record cancellations and reschedules, coordinate onboarding with Intake, greet clients, answer calls, and help keep the center running smoothly with HIPAA-compliant processes.

Qualifications

• High school diploma or GED required.
• Minimum one year of relevant experience in medical or therapeutic admin.
• Ability to multi-task and meet deadlines.
• Knowledge of HIPAA rules and confidentiality.
• Excellent verbal and written communication.

Responsibilities

• Schedule and manage permanent schedules and variances.
• Greet clients and families; answer phones and route inquiries.
• Record cancellations, reschedules, and time-off accurately.
• Ensure timely scheduling communications and center operations.
• Onboard new clients with Intake from meet and greet to first day.
• Coordinate scheduling trainings and ensure KPI targets are met.
• Support daily operations, logistics, and center organization.
• Maintain awareness of HIPAA policies in all activities.

Skills

Strong organizational skills

Attention to detail

Multi-line phone systems

Office equipment

Professional demeanor

Verbal and written communication

Initiative

HIPAA compliance

Confidentiality

Education

High school diploma or GED

Tools

Copiers

Postage machines

Fax machine

Multi-line phone systems

Job description

Caravel Autism Health, LLC is seeking a Scheduling Specialist to be the face of the clinic for families and to support the clinical team with flexible scheduling tasks.

You'll manage permanent schedules and variances, record cancellations and reschedules, coordinate onboarding with Intake, greet clients, answer calls, and help keep the center running smoothly with HIPAA-compliant processes.