Clinic Scheduling & Operations Specialist

Caravel Autism Health; Appleton (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

Caravel Autism Health in Appleton, WI seeks a Scheduling Specialist to be the clinic face for clients and families. You will support the clinical team by managing staff and client schedules, coordinating start of service, and providing general facilities support.

The role requires strong organizational skills, attention to detail, HIPAA compliance, and excellent communication. You will handle cancellations, reschedules, and ensure timely delivery of treatment hours.

Qualifications

• Must have strong organizational skills to multi-task and meet deadlines.
• Excellent written and verbal communication.
• Experience with multi-line phone systems and office equipment (copiers, fax, etc.).
• Knowledge of HIPAA privacy and security rules.

Responsibilities

• Scheduling: manage permanent schedules and variances.
• Greet clients and families on arrival.
• Answer phones and respond to requests.
• Coordinate start of service for clients with Intake.
• Record cancellations, reschedules, and time off accurately.
• Support daily clinic operations and logistics, including supply management.
• Facilitate training scheduling (safety care, Relias, compliance).
• Onboarding new clients from meet-and-greet to first ABA day.
• Coordinate with internal teams for center communications.

Skills

Organizational skills

Attention to detail

Phone system use

Professional communication

HIPAA knowledge

Self-management

Confidentiality compliance

Education

High school diploma or GED

Job description

Caravel Autism Health in Appleton, WI seeks a Scheduling Specialist to be the clinic face for clients and families. You will support the clinical team by managing staff and client schedules, coordinating start of service, and providing general facilities support.

The role requires strong organizational skills, attention to detail, HIPAA compliance, and excellent communication. You will handle cancellations, reschedules, and ensure timely delivery of treatment hours.