Clinic Scheduler & Surgery Coordination Specialist

CHI Health Clinic; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

CHI Health Clinic is seeking a Scheduler to orchestrate patient appointments and align multiple provider schedules for procedures and tests. You will verify insurance information, gather necessary documentation, and deliver excellent service to patients both by phone and in person.

Your role requires strong attention to detail, the ability to multitask, and effective communication to manage scheduling complexities across departments. On-site clinic operations support is involved.

Qualifications

• High School GED or diploma and at least two years of customer service experience in a multitasking environment such as a call center, administrative/physician's office, appointment scheduler or retail/service industry.
• Experience in healthcare or medical terminology is preferred.
• Associates degree or equivalent is a plus.

Responsibilities

• Schedule patient appointments and coordinate provider schedules for procedures, tests, and studies.
• Ensure timely scheduling through clear communication and accurate data gathering.
• Verify patient insurance and documentation, and process related reports.
• Provide in-clinic and phone-based customer service to patients and providers.
• Coordinate, register and schedule procedures and surgeries based on availability and direction.
• Prepare patients for preoperative requirements and coordinate with necessary parties.

Skills

Customer service

Multitasking

Communication skills

Scheduling coordination

Education

High school diploma or GED

Associate degree (or equivalent)

Tools

EMR scheduling software

Job description

CHI Health Clinic is seeking a Scheduler to orchestrate patient appointments and align multiple provider schedules for procedures and tests. You will verify insurance information, gather necessary documentation, and deliver excellent service to patients both by phone and in person.

Your role requires strong attention to detail, the ability to multitask, and effective communication to manage scheduling complexities across departments. On-site clinic operations support is involved.