Clinic Scheduler Coordinator

CHI Health Clinic; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

CHI Health Clinic is seeking a Scheduler to orchestrate patient appointments and align multiple provider schedules for procedures and tests. You will verify insurance information, gather necessary documentation, and deliver excellent service to patients both by phone and in person.

Your role requires strong attention to detail, the ability to multitask, and effective communication to manage scheduling complexities across departments. On-site clinic operations support is involved.

Qualifications

• High School GED or diploma and at least two years of customer service experience in a multitasking environment such as a call center, administrative/physician's office, appointment scheduler or retail/service industry.
• Experience in healthcare or medical terminology is preferred.
• Associates degree or equivalent is a plus.

Responsibilities

• Schedule patient appointments and coordinate provider schedules for procedures, tests, and studies.
• Ensure timely scheduling through clear communication and accurate data gathering.
• Verify patient insurance and documentation, and process related reports.
• Provide in-clinic and phone-based customer service to patients and providers.
• Coordinate, register and schedule procedures and surgeries based on availability and direction.
• Prepare patients for preoperative requirements and coordinate with necessary parties.

Skills

Customer service

Multitasking

Communication skills

Scheduling coordination

Education

High school diploma or GED

Associate degree (or equivalent)

Tools

EMR scheduling software

Job description

Where You'll Work

From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.

Job Summary and Responsibilities

As our Scheduler, you will orchestrate a seamless and efficient care process for patients and providers by coordinating appointments and managing schedules. Every day you will schedule patient appointments and coordinate multiple provider schedules for medical procedures, tests, and studies. You'll ensure timely scheduling through effective communication, accurately gather and verify patient insurance and documentation, process reports, and provide exceptional customer service to patients via phone and in-clinic assistance. To be successful in this role, you will demonstrate strong attention to detail, multitasking abilities, and excellent communication and reasoning skills to manage scheduling complexities and patient inquiries, always striving for accuracy and efficiency.

• Schedules procedures and/or surgeries in an applicable facility setting considering the availability of procedure room, equipment, staff and anesthesia care provider utilizing EMR scheduling software.
• Coordinates surgeries and/or procedures with multiple providers on cases in the same department and with other departments.
• Gathers specific patient demographic and provider information to accurately determine the appropriate procedural or surgery appointment times and location based on availability of the provider and the procedural location.
• Coordinates, registers and schedules procedures and surgeries for patients according to availability and physician/APP direction.
• Conducts patient precertification on proper insurance approval for appointments and medical care.
• Ensures all preoperative required tests needed prior to surgery are scheduled and completed, including coordination with outside vendors if necessary (device reps etc)

Job Requirements

Required

• High School GED General Studies and minimum two years' customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician's office, appointment scheduler or retail/ service industry, upon hire or
• High School Graduate General Studies and minimum two years' customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician's office, appointment scheduler or retail/ service industry, upon hire or
• Associates Other, upon hire and

Preferred

• One year experience in the healthcare field using medical terminology