Clinic Receptionist — Patient Concierge & Scheduling

Trinity Health; Cedar Falls (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

Trinity Health in Cedar Falls, IA, is seeking a Clinic Receptionist to greet patients, manage front desk duties, and support patient flow. You will schedule appointments, verify insurance, and enter demographics into the EMR, while collecting copays and ensuring a smooth admission process.

The role requires effective English communication, strong confidentiality, and alignment with Trinity Health values. This is a full-time, on-site position offering growth within the system.

Qualifications

• High school diploma or equivalent required.
• BLS certification or obtain within three months of hire.
• Mandatory Reporter abuse training within three months of hire.
• Ability to read, write and understand English; communicate effectively.
• Maintain high level of confidentiality with patient information.
• Demonstrate honesty, integrity and caring aligned with Trinity Health values.

Responsibilities

• Greet and welcome patients and visitors at the front desk.
• Check-in patients and complete steps for efficient admission.
• Answer phone calls and direct to appropriate staff.
• Schedule appointments per office guidelines.
• Obtain patient and insurance information; collect copays and deductibles.
• Copy/scan ID, referrals, and insurance cards into the EMR.

Skills

Interpersonal skills

Professional demeanor

Phone handling

Appointment scheduling

Front desk operations

EMR data entry

Education

High school diploma or equivalent

BLS certification

Mandatory Reporter training

Tools

EHR systems

Job description

Trinity Health in Cedar Falls, IA, is seeking a Clinic Receptionist to greet patients, manage front desk duties, and support patient flow. You will schedule appointments, verify insurance, and enter demographics into the EMR, while collecting copays and ensuring a smooth admission process.

The role requires effective English communication, strong confidentiality, and alignment with Trinity Health values. This is a full-time, on-site position offering growth within the system.