Patient Service Representative

CardioOne; Hinsdale (IL); On-site; USD 23,419 - 30,307; Full time

Benefits offered by this job

Healthcare benefits

401(k) matching

Paid time off

Paid holidays

Job summary

CardioOne is seeking a Patient Service Representative to be the first point of contact for patients and visitors at our Hinsdale, IL cardiology practice. You will manage appointments, verify insurance, and maintain accurate records while delivering exceptional customer service.

Ideal candidates have healthcare receptionist experience, familiarity with EHR systems, and strong communication skills to ensure a smooth patient experience in a fast-paced environment.

Qualifications

• High school diploma or equivalent; medical office certification is a plus.
• Experience as a receptionist or in a healthcare customer service role.
• Familiarity with medical terminology and EHR systems.
• Strong interpersonal and communication skills.
• Proficiency in scheduling software and Microsoft Office.
• Excellent organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Athena experience preferred.

Responsibilities

• Oversee front desk operations of the cardiology practice.
• Greet patients and visitors as they arrive.
• Verify patient information and insurance details.
• Manage the appointment calendar using scheduling software.
• Coordinate appointments for new and returning patients and reschedule or cancel as needed.
• Answer calls and respond to emails professionally.
• Address patient inquiries and assist with prescription refills.
• Enter patient information and appointments into the EHR system.
• Work with medical staff to ensure a seamless patient experience.
• Maintain waiting area and monitor patient flow to communicate delays.

Skills

Customer service

Scheduling software

Communication

Organizational skills

HIPAA compliance

Education

High school diploma or equivalent

Medical office certification

Tools

Microsoft Office

EHR systems

Job description

About the Job

At our rapidly growing practice, we are seeking a highly motivated Patient Service Representative to join our team! You will serve as the first point of contact for patients and visitors, providing exceptional customer service and administrative support to ensure the smooth operation of the office. You are responsible for managing appointments, coordinating patient inquiries, maintaining accurate records, and assisting in various administrative tasks.

Responsibilities

• Oversee front desk operations of the cardiology practice
• Warmly greet patients and visitors as they arrive
• Assist with the check‑in process, verifying patient information and insurance details
• Manage the appointment calendar using scheduling software, ensuring optimal time utilization and minimizing patient wait times
• Coordinate appointments for new and returning patients and reschedule or cancel them when needed
• Answer incoming phone calls and respond to emails in a courteous and professional manner
• Address patient inquiries, provide information about services, and assist with prescription refill requests
• Collect and update patient demographic and insurance information accurately
• Verify insurance coverage and ensure necessary documentation is complete
• Maintain and update patient records, ensuring accuracy and confidentiality
• Organise and file medical documents, test results, and correspondence
• Keep the waiting area clean and organized, ensuring patients are comfortable while waiting
• Monitor the flow of patients in the waiting area and inform medical staff of any delays or emergencies
• Enter patient information, appointments, and other relevant data into the office’s electronic health records (EHR) system to maintain accurate and up to date records
• Work closely with medical staff, nurses, and other administrative personnel to ensure a seamless patient experience
• Maintain patient confidentiality and adhere to privacy regulations, such as HIPAA
• Handle patient concerns and complaints in a professional and empathetic manner

Qualifications

• High school diploma or equivalent; additional education or medical office certification is a plus
• Proven experience as a receptionist or in a customer service role, preferably in a healthcare setting
• Familiarity with medical terminology and procedures
• Strong interpersonal and communication skills
• Proficiency in using scheduling software, electronic health records (EHR) systems, and basic office software (e.g., Microsoft Office)
• Excellent organizational skills and attention to detail
• Ability to multitask and handle a fast‑paced environment
• Empathetic and patient‑focused approach
• Professional appearance and demeanor
• Athena experience preferred

Benefits

Full‑time hourly range of $17‑$22 per hour plus medical, dental, and vision benefits. This role will include a matching 401 K, 12 days Paid Time Off, and 8 Paid Federal Holidays.

Work Location

Hinsdale, IL – 333 West Chestnut, Suite 100.