Clinic Receptionist

UCF Health; Orlando (FL); Hybrid; USD 32,000 - 38,000; Full time

Job summary

UCF Health in Orlando, FL is seeking a Clinic Receptionist to be the friendly first point of contact for patients. You will greet visitors, answer calls, collect payments, and support the clinic team to ensure smooth operations.

The role requires a high school diploma or equivalent and previous customer service experience. The ideal candidate communicates clearly, is organized, and comfortable handling confidential information in a fast-paced healthcare setting.

Qualifications

• High school diploma or equivalent.
• Proven experience in a customer service role.

Responsibilities

• Welcome patients and visitors in a professional and friendly manner.
• Collect copayments, deductibles, and other office visit charges.
• Screens phone calls and direct them appropriately.
• Takes messages and provides information, answers questions regarding patient appointments.
• Coordinate with healthcare staff to ensure smooth patient flow.
• Maintain patient records and update information as needed.
• Assist with administrative tasks as assigned.

Skills

Customer service

Communication

Interpersonal skills

Organization

Computer basics

Education

High school diploma

Job description

At UCF Health, we seek professionals looking for more thanjobs in healthcare.We recruitpeople who arepassionate about providing outstanding customer service and feel the need to give back to our community. In addition to medical experts, our team functions as innovators, educators and most importantly, caregivers. Each team member shares the dedication of providing excellent patient care to our Central Florida neighbors.

We are looking for a dependable and compassionate Clinic Receptionist for our UCF Health East Orlando Clinic who can provide exceptional customer service to our patients while supporting the overall operations of the clinic. If you have a passion for helping others and thrive in a fast-paced environment, we encourage you to apply for this position.

**Job Summary:**

We are seeking a Clinic Receptionist to join our healthcare team. The Clinic Receptionist will be responsible for greeting patients, managing phone calls, providing patient and physician support/services in an efficient and friendly manner.

**Minimum Qualifications:**

• High school diploma or equivalent.
• Proven experience in a customer service role.

**Responsibilities:**

• Welcome patients and visitors in a professional and friendly manner.
• Collects copayments, deductibles, and other office visit charges.
• Screens phone calls and direct them appropriately.
• Takes messages and provides information, answers questions regarding patient appointments
• Coordinate with healthcare staff to ensure smooth patient flow.
• Maintain patient records and update information as needed.
• Assist with administrative tasks as assigned.

**Skills/Abilities:**

• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Proficiency in basic computer skills.

Please review the specifics of our benefits package using the links below