Clinic Front Desk & Patient Services

UCF Health; Orlando (FL); Hybrid; USD 32,000 - 38,000; Full time

Job summary

UCF Health in Orlando, FL is seeking a Clinic Receptionist to be the friendly first point of contact for patients. You will greet visitors, answer calls, collect payments, and support the clinic team to ensure smooth operations.

The role requires a high school diploma or equivalent and previous customer service experience. The ideal candidate communicates clearly, is organized, and comfortable handling confidential information in a fast-paced healthcare setting.

Qualifications

• High school diploma or equivalent.
• Proven experience in a customer service role.

Responsibilities

• Welcome patients and visitors in a professional and friendly manner.
• Collect copayments, deductibles, and other office visit charges.
• Screens phone calls and direct them appropriately.
• Takes messages and provides information, answers questions regarding patient appointments.
• Coordinate with healthcare staff to ensure smooth patient flow.
• Maintain patient records and update information as needed.
• Assist with administrative tasks as assigned.

Skills

Customer service

Communication

Interpersonal skills

Organization

Computer basics

Education

High school diploma

Job description

UCF Health in Orlando, FL is seeking a Clinic Receptionist to be the friendly first point of contact for patients. You will greet visitors, answer calls, collect payments, and support the clinic team to ensure smooth operations.

The role requires a high school diploma or equivalent and previous customer service experience. The ideal candidate communicates clearly, is organized, and comfortable handling confidential information in a fast-paced healthcare setting.