Clinic Receptionist

CHI Health Clinic; Council Bluffs (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

CHI Health Clinic in Council Bluffs, IA, is seeking a Clinic Receptionist to welcome patients and support efficient operations across the front desk. You will manage check-ins, scheduling, and basic patient communications in a fast-paced clinic environment.

The role requires one year of customer service or clerical experience, strong interpersonal skills, and comfort with electronic medical records. Schedules include 12-hour shifts and one 8-hour shift with weekend/holiday coverage.

Qualifications

• One year of customer service experience, clerical, or business-related experience.

Responsibilities

• Perform Patient Check-in at the time of visit and complete all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays and deductible amounts.
• Copy/scan patient access related hardcopy materials into the correct location in the electronic medical record.
• Prepare charts for patient appointments making sure all necessary information is complete.

Skills

Customer service

clerical

Communication

Tools

EMR software

Job description

Job Summary and Responsibilities

As a Clinic Receptionist, you will be the welcoming heart of our clinic, creating a comforting and efficient environment for every patient journey.
Every day, you will expertly manage patient reception, coordinate essential administrative tasks, leverage technology for seamless operations, and thoughtfully guide diverse patient populations, ensuring they feel at ease and understand their care instructions.
To be successful in this role, you will possess exceptional interpersonal skills, technological proficiency, genuine compassion for patient well-being, and an adaptable, patient approach to facilitating a positive experience for all.

• Perform Patient Check-in at the time of visit and complete all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
• Prepare charts for patient appointments making sure all necessary information is complete.

Schedule: 2 12-hour shifts (7:30am-8pm) and 1 8-hour shift (8:30am-5p). Works every third weekend and holiday.

Job Requirements

Required

• One year of customer service experience, clerical, or business-related experience

Where You'll Work

From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.