Clinic Receptionist

CommonSpirit Health; Council Bluffs (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

CHI Health Clinic in Council Bluffs, IA is seeking a Clinic Receptionist to be the welcoming heart of our clinic, ensuring a warm, organized start to every patient visit.

You will manage patient check-ins, answer calls, schedule appointments, collect insurance information and copays, scan documents into the EMR, and prepare charts to support smooth, compliant care delivery.

Qualifications

• One year of customer service experience or related clerical work.
• Strong interpersonal and communication skills to assist diverse patient populations.

Responsibilities

• Check-in patients at visit time and complete paperwork for admitting.
• Answer phone calls and direct them appropriately.
• Schedule appointments per office guidelines.
• Obtain accurate patient and insurance information, including copays and deductibles.
• Copy/scan patient documents into the electronic medical record.
• Prepare charts for patient appointments with complete information.

Skills

Customer service

Clerical skills

Interpersonal skills

Technology proficiency

Communication

Tools

Electronic Medical Records (EMR) system

Phone systems

Job description

Job Summary and Responsibilities

As a Clinic Receptionist, you will be the welcoming heart of our clinic, creating a comforting and efficient environment for every patient journey.

Every day, you will expertly manage patient reception, coordinate essential administrative tasks, leverage technology for seamless operations, and thoughtfully guide diverse patient populations, ensuring they feel at ease and understand their care instructions.

To be successful in this role, you will possess exceptional interpersonal skills, technological proficiency, genuine compassion for patient well-being, and an adaptable, patient approach to facilitating a positive experience for all.

• Perform Patient Check-in at the time of visit and complete all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
• Prepare charts for patient appointments making sure all necessary information is complete.

Schedule: 2 12-hour shifts (7:30am-8pm) and 1 8-hour shift (8:30am-5p). Works every third weekend and holiday.

Job Requirements

Required

• One year of customer service experience, clerical, or business-related experience

Where You'll Work

From primary to specialty care, as well as walk-in and virtual services, CHI Health Clinic delivers more options and better access so you can spend time on what matters: being healthy. We offer more than 20 specialties and 100 convenient locations; with some clinics offering extended hours.

Pay Range

$15.67 - $22.14 /hour