Clinic Receptionist

Commonspirit-Health; Oakland Township (IA); On-site; USD 32,000 - 42,000; Full time

Job summary

CHI Health Missouri Valley is seeking a Clinic Receptionist to serve as the welcoming heart of our clinic, ensuring a comfortable and efficient patient experience from check-in through daily care coordination.

You will handle phone calls, schedule appointments, collect patient and insurance information including copays, and copy/scan documents into the electronic medical record, always delivering compassionate, patient-centered service.

Qualifications

• One year of customer service experience, clerical, or business-related experience.

Responsibilities

• Perform Patient Check-in at the time of visit and complete all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
• Prepare charts for patient appointments making sure all necessary information is complete.

Skills

Customer service

Interpersonal skills

Phone etiquette

Organization

Education

High school diploma or equivalent

Tools

Electronic Medical Records (EMR)

Job description

Job Summary and Responsibilities

As a Clinic Receptionist, you will be the welcoming heart of our clinic, creating a comforting and efficient environment for every patient journey.

Every day, you will expertly manage patient reception, coordinate essential administrative tasks, leverage technology for seamless operations, and thoughtfully guide diverse patient populations, ensuring they feel at ease and understand their care instructions.

To be successful in this role, you will possess exceptional interpersonal skills, technological proficiency, genuine compassion for patient well-being, and an adaptable, patient approach to facilitating a positive experience for all.

• Perform Patient Check-in at the time of visit and complete all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
• Answer phone calls and direct them appropriately.
• Schedule appointments according to office guidelines.
• Obtain accurate patient and insurance information, collecting copays (TOS) and deductible amounts.
• Copy/scan patient access related hardcopy materials (e.g.ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
• Prepare charts for patient appointments making sure all necessary information is complete.

Job Requirements

Required

• One year of customer service experience, clerical, or business-related experience

Where You'll Work

For more than 50 years, the mission of CHI Health Missouri Valley has been to nurture and enhance the quality of life for residents of Harrison County in Iowa. As a community hospital, its ongoing commitment is to keep residents in good health. Through the years, CHI Health Missouri Valley has strived to improve the health status of southwest Iowa residents - children, teens, adults, senior citizens, friends and neighbors. CHI Health Missouri Valley is proud to offer health care services - close to home - within this community.