Clinic Practice Manager — Patient Experience & Operations

One-to-One-Healt; Peoria (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

One-to-One-Healt is seeking a Practice Manager to oversee daily operations and supervise staff at the onsite employee health clinic. The role focuses on delivering an exceptional patient experience while ensuring efficient clinic performance.

Responsibilities include scheduling, HIPAA adherence, EMR management, patient access, and staff development. Travel between multiple sites may be required to support our growing program.

Qualifications

• High school diploma or equivalent; associate preferred.
• Two years of medical office experience.
• Knowledge of outpatient clinic workflow and scheduling.
• Willing to travel between multiple sites.
• BLS certification preferred.

Responsibilities

• Manage day-to-day staff scheduling and supervision at the onsite clinic.
• Ensure HIPAA compliance and patient privacy.
• Monitor patient throughput, wait times, and satisfaction; implement improvements.
• Coordinate clinical services including EMR management and supplies.
• Train new team members and collaborate with clinical leaders.
• Address and resolve patient complaints to improve service quality.

Skills

Communication skills

EMR systems

Multitasking

Organization

Professionalism

Leadership

English communication

Attention to detail

Empathy & listening

Education

High school diploma

Associate degree

Tools

Microsoft Office

Job description

One-to-One-Healt is seeking a Practice Manager to oversee daily operations and supervise staff at the onsite employee health clinic. The role focuses on delivering an exceptional patient experience while ensuring efficient clinic performance.

Responsibilities include scheduling, HIPAA adherence, EMR management, patient access, and staff development. Travel between multiple sites may be required to support our growing program.