Practice Manager

One-to-One-Healt; Peoria (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

One-to-One-Healt is seeking a Practice Manager to oversee daily operations and supervise staff at the onsite employee health clinic. The role focuses on delivering an exceptional patient experience while ensuring efficient clinic performance.

Responsibilities include scheduling, HIPAA adherence, EMR management, patient access, and staff development. Travel between multiple sites may be required to support our growing program.

Qualifications

• High school diploma or equivalent; associate preferred.
• Two years of medical office experience.
• Knowledge of outpatient clinic workflow and scheduling.
• Willing to travel between multiple sites.
• BLS certification preferred.

Responsibilities

• Manage day-to-day staff scheduling and supervision at the onsite clinic.
• Ensure HIPAA compliance and patient privacy.
• Monitor patient throughput, wait times, and satisfaction; implement improvements.
• Coordinate clinical services including EMR management and supplies.
• Train new team members and collaborate with clinical leaders.
• Address and resolve patient complaints to improve service quality.

Skills

Communication skills

EMR systems

Multitasking

Organization

Professionalism

Leadership

English communication

Attention to detail

Empathy & listening

Education

High school diploma

Associate degree

Tools

Microsoft Office

Job description

Position Summary: The Practice Manager is responsible for the successful daily operations and supervision of staff at the assigned onsite employee health clinic. Additionally, this position is responsible for ensuring an excellent environment and exceptional experience is provided to each patient we serve. This is an exciting opportunity to be a part of a growing company focused on finding innovative ways to exceed the expectations of our patients and customers.ESSENTIAL FUNCTIONSResponsible for the day-to-day staff scheduling, operations, and supervision of the assigned clinic and all its employees. Ensure staff is working productively and professionally.Responsible for ensuring the accuracy of time sheets and approving prior to payroll deadlines.Responsible for ensuring patient needs are met. Monitors patient feedback and leads the process of resolving complaints and service.Monitor patient through-put, wait times and satisfaction; implement/evaluate improvement projects as necessary.Responsible for the coordination of all clinical services including but not limited to patient access, scheduling, EMR management and supply management.Responsible for ensuring compliance with HIPAA.Serve as on-site resource to support patients, staff and providers and train new team members.Ensure that office facilities and equipment are well maintained.Communicate effectively and immediately to management regarding site and staff issues, including escalating staff patient or facility issues.Collaborate with clinical leaders on staff reviews, feedback and disciplinary action.Assist with other duties as assigned.REQUIRED SKILLS/KNOWLEDGEStrong communication skills, including active listening and empathy.Proficient in basic technology (Microsoft products, etc).Ability or willingness to learn basic Electronic Medical Record (EMR) systems.Ability to multi-task and work independently with excellent organizational skills.Must possess a strong sense of professionalismExcellent organizational skills and attention to detail.Strong supervisory and leadership skills.Ability to read, write, and communicate the English language.Ability to effectively communicate both orally and in writingAbility to follow written or verbal step-by-step instructionsAbility to concentrate, think, and learnAbility to hear, see, sit, stoop, kneel, crouch, reach, lift, push, and pull.QUALIFICATIONS/EXPERIENCEHighschool degree or equivalent required, Associates degree in related field preferredTwo years of medical office experienceWorking knowledge of outpatient clinic workflow and schedulingWilling to travel between multiple sitesBLS CertifiedActive LPN or RN License preferredAt least two years of supervisory experience in a medical office, outpatient setting preferred.