Clinic/Practice Assistant Senior

Massachusetts General Hospital; Boston (MA); On-site; USD 45,000 - 60,000; Full time

Job summary

Massachusetts General Hospital is seeking an individual for a role that combines administrative and clinical support functions. The position involves managing patient appointments, assisting with billing, and providing training on office systems. Candidates must have a High School Diploma and 3-5 years of office experience. Strong technology skills in MS Office applications and effective communication abilities are essential. This role is integral to ensuring efficient clinical service operations in a dynamic healthcare environment.

Qualifications

• 3-5 years of office experience required.
• Ability to manage phone calls and solve routine issues.
• Strong proofreading and editing skills.

Responsibilities

• Perform routine administrative and clerical duties.
• Assist callers and schedule patient appointments.
• Provide training for scheduling and registration systems.

Skills

Strong technology and MS Office skills

Effective communication

Time management and organization

Education

High School Diploma or Equivalent

Tools

MS Office (Outlook, Word, Excel, PowerPoint)

Job description

Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level). Actual job duties may vary by Department.

Essential Functions

Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Make patient appointments and maintain appointment records. Assist callers with routine inquiries, and schedule appointments. Process patient billing forms and scan documents to patient medical record/LMR.

• Acts as \"Super User\" for scheduling, registration and billing systems. Provides assistance and training to others in these areas. May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.


• Provides functional guidance to Office and Practice Assistants.


• In conjunction with Supervisor oversees daily activities of practice staff.


• May be required to accept co-payments. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Education

High School Diploma or Equivalent required

Experience

Office experience 3-5 years required

Knowledge, Skills and Abilities

• Strong technology and MS Office skills - Advanced Outlook, Word, Excel, PowerPoint. Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.


• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.


• Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.


• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e‑mail, memos and letters), and to take complete and accurate messages.


• Managing one’s own time and the time of others.


• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.


• Ability to proofread and edit written documents.

Equal Opportunity Statement

The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.