Practice Assistant Senior

1200 The General Hospital Corporation; Boston (MA); On-site; USD 26,684 - 38,173; Full time

Job summary

1200 The General Hospital Corporation is seeking an administrative support professional to assist both clinically and administratively. Responsibilities include scheduling, patient billing, and clerical duties in a dynamic office environment.

The ideal candidate will have a High School Diploma and 3-5 years of office experience, alongside strong MS Office skills. The role requires onsite attendance at our Boston location, providing a comprehensive opportunity to impact patient care operations.

Qualifications

• 3-5 years of office experience required.
• Ability to manage non-routine phone calls.
• Well organized and good time management skills.

Responsibilities

• Perform routine administrative duties.
• Assist callers with inquiries and schedule appointments.
• Process patient billing forms.

Skills

Strong technology and MS Office skills

Office operations knowledge

Effective communication

Time management

Education

High School Diploma or Equivalent

Tools

MS Outlook

MS Word

MS Excel

MS PowerPoint

Job description

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission.

Job Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Performs administrative duties related to patient visits including scheduling, check-in, check-out duties (performs all duties of the other levels at highest proficiency level).

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Assist callers with routine inquiries and schedule appointments.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Act as \"Super User\" for scheduling, registration and billing systems. Provides assistance and training to others in these areas.
• Perform more complex or specialized functions (e.g. surgical scheduling, schedule changes/blocking) at advanced competency level.
• Provide functional guidance to Office and Practice Assistants.
• In conjunction with Supervisor oversee daily activities of practice staff.
• May be required to accept co-payments.
• Handle, screen and/or take messages related to prior authorizations, provider questions, prescription refills, and test results.

Hours of Operations

• Monday 8am – 5:30 pm
• Tuesday 9am – 6:30 pm (not negotiable)
• Wednesday 8am – 5:30 pm
• Thursday 9am – 5:30pm, alternative is 9:30am – 6pm
• Sunday 8am - 1 pm (not negotiable)
• Employee may be required to travel to and help at sister clinic, Charlestown Pediatrics, located at the Charlestown Health Center.

Qualifications

Education: High School Diploma or Equivalent required.

Experience: Office experience 3-5 years required.

Knowledge, Skills, and Abilities

• Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint.
• Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e‑mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to proofread and edit written documents.

Additional Job Details

• Remote Type: Onsite Work
• Location: 32 Fruit Street
• Scheduled Weekly Hours: 40
• Employee Type: Regular Work Shift Day (United States of America)
• Pay Range: $19.37 - $27.71/Hourly
• Grade: 4

Compensation and Benefits

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.