Senior Clinic/Practice Assistant

Massachusetts General Hospital; Boston (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Tuition Reimbursement

Generous Paid Time Off

50% Off MBTA passes

Access to childcare resources

403(b) and retirement plan options

Exclusive perks for various events

Job summary

Massachusetts General Hospital is seeking a candidate for an administrative role that supports clinical operations. Responsibilities include handling patient visits, scheduling, and billing tasks while providing training to other staff members.

The successful applicant will have a High School Diploma, with 3-5 years of office experience, and proficient skills in MS Office. Benefits include health insurance, tuition reimbursement, and paid time off among others.

Qualifications

• 3-5 years of office experience required.
• Must be organized and proficient in managing multiple tasks.
• Cannot accept experience in lieu of a degree.

Responsibilities

• Perform routine administrative and clerical duties.
• Make patient appointments and maintain records.
• Assist callers with inquiries and schedule appointments.
• Process billing forms and scan documents.
• Provide assistance and training to others.

Skills

Technology and MS Office skills

Office operations knowledge

Effective communication

Time management

Proofreading and editing

Education

High School Diploma or Equivalent

Job description

Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations, under minimal supervision. Performs administrative duties related to patient visits including scheduling, check‑in, check‑out duties (performs all duties of the other levels at highest proficiency level). Does this position require Patient Care? No

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Assist callers with routine inquiries and schedule appointments.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Act as “Super User” for scheduling, registration and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
• Provides functional guidance to Office and Practice Assistants.
• In conjunction with Supervisor oversees daily activities of practice staff.
• May be required to accept co‑payments. Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Education

High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? No

Experience

Office experience 3-5 years required

Knowledge, Skills and Abilities

• Strong technology and MS Office skills – Advanced Outlook, Word, Excel, PowerPoint
• Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non‑routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e‑mail, memos and letters), and to take complete and accurate messages.
• Managing one’s own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.
• Ability to proofread and edit written documents.

Benefits

• Medical, Dental, and Vision insurance
• Tuition Reimbursement
• Generous Paid Time Off
• 50% Off MBTA passes
• Access to childcare resources and emergency backup care
• 403(b), Cash Balance Retirement Plan, and Tax‑Sheltered Annuity options
• Exclusive perks – enjoy discounts on tickets and passes for everything from ski resorts to museums to sporting events

The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.