Clinic/Practice Assistant II

Brigham & Women's Physicians Organization; Boston (MA); On-site; USD 40,000 - 55,000; Full time

Job summary

Brigham & Women's Physicians Organization is seeking a clinical administrative assistant to support efficient clinical service operations. This role involves routine administrative tasks such as scheduling, patient management, and clerical work in a busy healthcare environment.

The ideal candidate will have a High School Diploma and at least 2-3 years of office experience, along with proficiency in the Microsoft Office Suite. A CMAA certification is preferred.

Qualifications

• 2-3 years of office experience required.
• Familiarity with scheduling, billing and office procedures.

Responsibilities

• Perform administrative and clerical duties for a physician practice.
• Schedule patient appointments and manage appointment records.
• Assist patients with check-in, check-out and inquiries.
• Process billing forms and maintain patient files.

Skills

Proficiency with Microsoft Office Suite

Knowledge of office operations

Effective communication skills

Time-management skills

Education

High School Diploma or Equivalent

Certified Medical Administrative Assistant (CMAA)

Job description

Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department.

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as Super User for scheduling, registration and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.
• Employee will be scheduling surgical procedures, including pre and post operative appointment scheduling.
• May be responsible for facilitating and completing additional paperwork requirements for patients such as work letters, leave requests, FMLA, etc.

Education

High School Diploma or Equivalent required

Licenses and Credentials

Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred

Experience

Office experience 2-3 years required

Knowledge, Skills and Abilities

• Proficiency with all Office Suite, knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate.
• Communicate effectively in writing and speaking to convey information effectively.
• Understand written sentences and paragraphs in work‑related documents, correspond and communicate with others clearly and effectively (including composing/editing e‑mail, memos and letters), and take complete and accurate messages.
• Manage one's own time and the time of others.
• Be well organized and have good time‑management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Physical Requirements

Equal Opportunity Employer Statement

Brigham and Women's Physicians Organization, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.