Clinic/Practice Assistant II

Massachusetts General Hospital; Chelsea (MA); On-site; USD 22,730 - 32,373; Part time

Job summary

Massachusetts General Hospital is seeking an Administrative Assistant for its Chelsea Health Center to support practice operations efficiently. The role involves managing patient visits, scheduling, and various clerical tasks.

Ideal candidates will possess a High School Diploma, have office experience, and be bilingual in Spanish. This per diem position provides a starting pay of $20 per hour, with potential increases based on experience levels.

Qualifications

• 2-3 years of office experience required.
• Effective written and verbal communication skills.
• Ability to manage routine phone calls and solve issues.

Responsibilities

• Perform administrative and clerical duties for the clinical service.
• Schedule and manage patient appointments.
• Assist patients with check-in, check-out, and inquiries.

Skills

Proficiency with Office Suite

Bilingual/Spanish

Office operations knowledge

Time management skills

Education

High School Diploma or Equivalent

Certified Medical Administrative Assistant [CMAA]

Job description

Performs administrative functions to support smooth and efficient practice operations under general supervision. Perform tasks that are related to patient visits including scheduling, check-in, and check-out duties. Actual job duties may vary by department.

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical records/EPIC.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc. as directed.
• May be required to accept co-payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as an EPIC "Super User" for scheduling, registration and billing systems (EPIC training is provided).
• Provide assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e. surgical scheduling, schedule changes/blocking) at more advanced competency level.

Education

High School Diploma or Equivalent required

Bilingual/Spanish required

Bilingual/Spanish required

Licenses and Credentials

Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred

Experience

Office experience 2-3 years required

Knowledge, Skills and Abilities

• Proficiency with all Office Suite, knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non‑routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Department

Adult Medicine - Chelsea Health Center

Schedule

Per Diem / Onsite

Compensation

The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.

About the Role

Step into a role where your work truly makes a difference everyday. As a vital member of our clinical operations team, you'll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast‑paced role, you'll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.

Equal Opportunity Statement

The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.