Patient Service Coordinator II

Massachusetts General Hospital; Revere (MA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Tuition Reimbursement

Generous Paid Time Off

Childcare resources and emergency backup care

403(b) and retirement plan options

Discounts for various events and activities

Job summary

A major healthcare institution in Revere is seeking an Administrative Assistant to support clinical operations. The role involves performing both administrative and clinical functions, managing patient appointments, and ensuring smooth office operations. Requires a High School Diploma and CMAA certification preferred. Ideal candidates should have 2-3 years of office experience, proficiency with Office Suite, and strong communication skills. This is a 40-hour onsite role with generous benefits including health insurance and paid time off.

Qualifications

• 2-3 years of office experience required.
• Ability to manage non-routine phone calls effectively.
• Well-organized and skilled in time management.

Responsibilities

• Perform routine administrative duties in a clinical service.
• Manage patient appointments and maintain records.
• Assist patients and handle inquiries via phone.

Skills

Proficiency with all Office Suite

Understanding of office operations

Effective written and oral communication

Time management skills

Organizational skills

Education

High School Diploma or Equivalent

Certified Medical Administrative Assistant [CMAA]

Job description

Summary

Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check‑in, check‑out duties. Actual job duties may vary by Department. Does this position require Patient Care? No.

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records and laboratory test results.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co‑payments.
• Handles, screens and/or takes messages related to prior authorizations, provider questions, prescription refills, and test results.
• Acts as "Super User" for scheduling, registration and billing systems.
• Provides assistance and training to others in these areas.
• May perform more complex or specialized functions (i.e., surgical scheduling, schedule changes/blocking) at more advanced competency level.

Education

High School Diploma or Equivalent required.

Licenses and Credentials

Certified Medical Administrative Assistant [CMAA] - Data Conversion - Various Issuers preferred.

Experience

Office experience 2-3 years required.

Knowledge, Skills and Abilities

• Proficiency with all Office Suite, knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more non‑routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e‑mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time and the time of others.
• Well organized and good time‑management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Benefits

• Medical, Dental, and Vision insurance
• Tuition Reimbursement
• Generous Paid Time Off
• 50% Off MBTA passes
• Access to childcare resources and emergency backup care
• 403(b), Cash Balance Retirement Plan, and Tax‑Sheltered Annuity options
• Exclusive "Perks" - enjoy discounts on tickets and passes for everything from ski resorts to museums to sporting events

Physical Location

Revere Healthcare Center

300 Ocean Avenue

Schedule

40‑hours, 100% onsite role. Four days (4) 8:30‑5:00 pm and One day (1) 11:30‑8:00 pm.

EEO Statement

The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.