Float Clinic/Practice Assistant II

Massachusetts General Hospital; Chelsea (MA); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

403b retirement plan

Tuition reimbursement

Discounted MBTA pass

Job summary

Massachusetts General Hospital in Chelsea is seeking a dedicated individual to join their Chelsea Specialties team as an Administrative Assistant. This role involves performing essential clerical tasks to help support the clinical operations of the practice and create a welcoming environment for patients and staff.

Applicants must possess a High School Diploma or equivalent, along with 0-2 years of relevant office experience. Additionally, strong communication skills and effective time management are essential for success in this fast-paced environment.

Qualifications

• 0–2 years of office experience required.
• Ability to manage routine phone calls.
• Familiarity with office procedures including filing and scanning.

Responsibilities

• Perform routine administrative and clerical duties.
• Make patient appointments and maintain records.
• Greet and assist patients with their needs.

Skills

Knowledge of office operations and standards

Effective communication skills

Time management skills

Education

High School Diploma or Equivalent

Job description

Summary

Performs administrative functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require patient care? No.

Essential Functions

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Greet and assist patients.
• Answer telephones, assist callers with routine inquiries, and schedule appointments.
• File materials in patient folders, and print appointment schedules.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Call for patient medical records.
• Open and distribute unit mail or faxes.
• Type forms, records, schedules, memos, etc., as directed.
• May be required to accept co-payments.
• Takes messages related to prior authorizations, provider questions, prescription refills, and test results.

Education

High School Diploma or Equivalent required.

Experience

Office experience 0–2 years required. Can this role accept experience in lieu of a degree? No.

Knowledge, Skills and Abilities

• Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing.
• Ability to use phone system and manage more routine phone calls and solve routine issues as appropriate.
• Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively.
• Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages.
• Managing one's own time.
• Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems.

Additional Job Description

Department: Chelsea Specialties, Chelsea Health Center

Schedule: 40-hour, Days, Onsite

Compensation: The pay rate for this position starts at $20.00 per hour, with increases based on the candidate's years of experience.

Benefits: Medical, Dental, Vision, 403bretirementplan, tuition reimbursement,discounted MBTA pass & more!

Step into a role where your work truly makes a difference every day! As a vital member of our clinical operations team, you'll provide administrative support to ensure our practice runs smoothly and efficiently. In this dynamic, fast-paced role, you'll be the friendly face that plays a key role in creating a positive, efficient, and compassionate environment for both patients and clinical staff.

Equal Opportunity Employer

The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.