Clinic Patient Experience Specialist

Capefearvalley; North Carolina; On-site; USD 32,000 - 42,000; Full time

Job summary

Capefearvalley is seeking a Patient Representative for Clinics in North Carolina. The role focuses on patient intake, appointment scheduling, and accurate medical record maintenance within a busy outpatient setting.

The incumbent will handle billing-related tasks, coding entry (ICD-10/CPT-4), dictation transcription, and daily reporting. A high school diploma and at least one year of clerical experience are required.

Qualifications

• Typing 45–55 words per minute.
• Knowledge of medical terminology.
• Customer service under pressure.
• Strong organizational skills.
• Clear communication in English.

Responsibilities

• Register patients and schedule appointments.
• Update and maintain patient information and medical records.
• Handle appointment calls and coordinate with providers.
• Collect payments and prepare daily cash reports.
• Enter ICD-10 and CPT-4 codes for charges.
• Transcribe non-medical dictation.
• Submit invoices to billing/collection daily.
• File reports and assist inventory management.
• Greet patients and support front-desk operations.
• Perform other duties as assigned.

Skills

Typing 45–55 wpm

Medical terminology

Customer service under pressure

Office organization

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Data processing system

Job description

Capefearvalley is seeking a Patient Representative for Clinics in North Carolina. The role focuses on patient intake, appointment scheduling, and accurate medical record maintenance within a busy outpatient setting.

The incumbent will handle billing-related tasks, coding entry (ICD-10/CPT-4), dictation transcription, and daily reporting. A high school diploma and at least one year of clerical experience are required.