Clinic Patient Experience Coordinator

Addison Group; Chicago (IL); On-site; USD 15,000 - 26,000; Part time

Benefits offered by this job

Medical, dental, vision benefits

401(k)

Free parking passes

Public transportation accessibility

Potential permanent hire

Job summary

Addison Group seeks a reliable Patient Coordinator to support daily clinic operations in Chicago, IL. You will assist with patient intake, prepare examination rooms, and maintain EMR records, ensuring smooth patient flow in a fast-paced healthcare setting.

The ideal candidate has strong communication skills and prior healthcare or medical office experience, with a willingness to handle high-volume patient interactions and provide excellent service.

Qualifications

• High school diploma or equivalent required.
• Previous medical front desk, patient coordination, or healthcare support experience preferred.
• Strong customer service and communication skills.
• Experience in a high-volume medical office or clinic strongly preferred.
• Ability to take and accurately document patient vital signs.
• Familiarity with electronic medical record systems; Athena experience is a plus.
• Excellent attention to detail, organization, and multitasking abilities.
• Ability to remain professional when interacting with frustrated or upset patients.
• Dependable, adaptable, and comfortable working in a fast-paced environment.

Responsibilities

• Assist with patient rooming by retrieving charts, confirming room availability, and preparing patients for their appointments.
• Measure and document patient vital signs, including blood pressure, height, and weight, as needed.
• Enter, verify, and update patient information in the electronic medical record system.
• Provide professional customer service by greeting patients, answering phone calls, and communicating appointment updates.
• Review patient documentation and scan new or updated records into the system.
• Clean, organize, and restock examination rooms between appointments and at the end of each day.
• Help manage patient flow to ensure appointments run efficiently and providers receive timely support.
• Collaborate with physicians and clinical staff to maintain an organized and welcoming environment.
• Address patient concerns professionally while maintaining a positive and composed demeanor in challenging situations.

Skills

Customer service

Communication

Multitasking

Attention to detail

Professional demeanor

Education

High school diploma or equivalent

Tools

Athena EMR

Job description

Addison Group seeks a reliable Patient Coordinator to support daily clinic operations in Chicago, IL. You will assist with patient intake, prepare examination rooms, and maintain EMR records, ensuring smooth patient flow in a fast-paced healthcare setting.

The ideal candidate has strong communication skills and prior healthcare or medical office experience, with a willingness to handle high-volume patient interactions and provide excellent service.