Onsite Patient Care Concierge — Compassionate Medical Admin

Clarity Clinic; Chicago (IL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Wellness reimbursement

PTO and sick days

Job summary

Clarity Clinic in Chicago, IL is seeking a dedicated Patient Care Coordinator. This full-time, onsite role serves as the first point of contact for patients, coordinating appointments, medication requests, insurance verification, and billing while delivering empathetic, high-touch care.

You will work closely with providers and operations staff to ensure smooth patient navigation through care, scheduling, and clinical operations, with rotating shifts and strong opportunities for growth.

Qualifications

• Associate’s degree or five years of related experience in lieu of a degree.
• Minimum of 1 year experience in a healthcare or customer service role.
• Strong communication skills with a warm, empathetic approach to patient care.
• Detail-oriented with strong organizational and problem-solving abilities.
• Ability to work across multiple locations if needed.
• Proficiency in healthcare technology and EMR systems.

Responsibilities

• Provide exceptional customer service via phone, email, SMS, and patient portal.
• Serve as the welcoming, professional first point of contact for new and returning patients.
• Address inquiries, appointment scheduling, medication requests, and care coordination.
• Assist with patient emergencies or admissions in a calm, supportive manner.
• Greet, check in, and check out patients in a friendly and timely manner.
• Support provider scheduling and maximize appointment slot utilization.
• Explain coverage, co-pays, deductibles, and prior authorizations in patient-friendly terms.
• Verify insurance coverage and collect payments professionally and compassionately.

Skills

Customer service

Communication skills

Empathy

Organization

Education

Associate degree or 5 years experience in lieu of degree

Tools

EMR systems

Job description

Clarity Clinic in Chicago, IL is seeking a dedicated Patient Care Coordinator. This full-time, onsite role serves as the first point of contact for patients, coordinating appointments, medication requests, insurance verification, and billing while delivering empathetic, high-touch care.

You will work closely with providers and operations staff to ensure smooth patient navigation through care, scheduling, and clinical operations, with rotating shifts and strong opportunities for growth.