Clinic Ops Lead | Flexible Hours & Benefits

Rallyday Partners; Pawtucket (RI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k)

Disability and life insurance

Wellness program

Paid holidays and PTO

Flexible work hours

Volunteer opportunities

Job summary

Highbar Physical Therapy is seeking a Site Coordinator/Office Manager to lead administrative operations across our clinics. This role trains staff, schedules clinicians, and supports frontline teams to deliver exceptional patient experiences.

The Site Coordinator will monitor performance metrics, coordinate authorizations, and ensure smooth daily operations, IT support, and facility upkeep. A strong customer service mindset and teamwork are essential.

Qualifications

• High school diploma or GED.
• Two to three years of related experience and/or training.
• Associate degree in healthcare administration or a related field preferred.

Responsibilities

• Train and onboard administrative staff; support PCCs and Exercise Specialists.
• Coordinate scheduling to ensure adequate administrative support.
• Improve clinic efficiency and patient service quality.
• Oversee clinic daily service delivery, facilities, IT issues and patient experience.
• Monitor cancellations, no-shows, visits, and authorization metrics.
• Manage insurance authorizations and term negotiations within guidelines.
• Maintain daily patient accounts, day sheets and balance reports.
• Document patient visits and share pertinent information with physicians.

Skills

Administrative skills

Customer service

Scheduling

Team collaboration

Education

GED

Associate degree in healthcare administration

Tools

Medical records system

Insurance authorization systems

Job description

Highbar Physical Therapy is seeking a Site Coordinator/Office Manager to lead administrative operations across our clinics. This role trains staff, schedules clinicians, and supports frontline teams to deliver exceptional patient experiences.

The Site Coordinator will monitor performance metrics, coordinate authorizations, and ensure smooth daily operations, IT support, and facility upkeep. A strong customer service mindset and teamwork are essential.