Clinic Operations Lead - Flexible Hours & Benefits

Highbar Physical Therapy; Pawtucket (RI); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k)

Disability & Life Insurance

Fitness & Wellness program

Paid holidays & PTO

Flexible work hours

Volunteer opportunities

Job summary

Highbar Physical Therapy is hiring a Site Coordinator/Office Manager to join our growing outpatient practice in Rhode Island. This role supports the clinic with administration, training, scheduling, and coordination of staff to ensure smooth daily operations.

You will monitor patient flow, handle authorizations, collect payments, and maintain a top-tier patient experience while collaborating with the Clinic Director and Practice Manager. Starting rate is competitive and benefits are provided.

Qualifications

• High school diploma or GED required.
• 2–3 years of related experience and/or training.
• Associate degree in healthcare administration or related field preferred.

Responsibilities

• Train and onboard administrative staff and on-board Exercise Specialists.
• Coordinate and schedule staff to ensure adequate administrative support.
• Promote clinic efficiency and effectiveness through recommended improvements.
• Maintain daily service excellence, including facility and IT issues, and patient experience.
• Monitor performance metrics (cancellations, no-shows, visits, customer service).
• Oversee authorizations within clinic or region and intake of new patients.

Skills

Customer service

Scheduling

Administrative coordination

Education

GED

Associate degree in healthcare administration

Tools

Medical records system

Job description

Highbar Physical Therapy is hiring a Site Coordinator/Office Manager to join our growing outpatient practice in Rhode Island. This role supports the clinic with administration, training, scheduling, and coordination of staff to ensure smooth daily operations.

You will monitor patient flow, handle authorizations, collect payments, and maintain a top-tier patient experience while collaborating with the Clinic Director and Practice Manager. Starting rate is competitive and benefits are provided.