Site Coordinator

Highbar Physical Therapy; Weymouth (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Disability Insurance

Life Insurance

Wellness Program

Paid Holidays

Paid Time Off

Flexible Hours

Volunteer Opportunities

Job summary

Peak Physical Therapy in Weymouth, MA is seeking a Site Coordinator to join our collaborative team. You will train staff, coordinate scheduling, manage authorizations, and support the Clinic Director to ensure smooth daily operations.

This role emphasizes excellent patient experience, accurate billing and reporting, and close coordination with insurance companies. The ideal candidate has 2–3 years of related experience, a solid office background, and a commitment to high quality care.

Qualifications

• Two to three years of related experience and/or training.
• Associate degree in healthcare administration or related field preferred.

Responsibilities

• Trains and onboards administrative staff; coordinates scheduling to ensure adequate support.
• Oversees clinic day-to-day activities, authorizations, and communicates with the Clinic Director.
• Manages patient appointments, cancellations and therapist schedules to fill openings.
• Interfaces with insurance companies to obtain authorizations and track visits.
• Monitors collections and daily reporting to ensure accuracy and performance metrics.

Skills

Customer service experience

Education

GED

Associate degree in healthcare administration

Job description

Peak Physical Therapy is Hiring!

Help us revolutionize the Physical Therapy industry! Highbar is a leading outpatient physical therapy practice experiencing significant growth with locations across New England. We’ve evolved our name to reflect the standard of care we’ve always provided and demonstrate how we are different.

We bring together the science of musculoskeletalhealth with the art of individualized care, consistently deliveringlife-changing outcomes for our patients.

Join us as a Site Coordinator!

The Site Coordinator enjoys working in a collaborative team structure and thrives wearing multiple hats.This position will provide administrative training, oversee theday to dayactivities and authorizations within their clinic or region, and communicateclosely with the Clinic Director.

What you'll do:

• Trains and onboards administrative staff (PCCs);trains Exercise Specialists on the administrative components of their role.
• Under the direction of the Practice Manager assists in coordinating and scheduling PCCs and Exercise Specialists to ensure adequate administrative support.
• Participates in making and implementing recommendations to promote clinic efficiency and effectiveness.
• Responsible for the clinic's daily service excellence, including facility maintenance, IT issues, and excellent customer experience.
• Monitors key performance metrics: cancellations, no-shows, visits, customer service, authorization metrics.
• Oversees authorizations within the clinic or region.
• Answers multiple line telephone system, obtaining demographic and insurance information from new patients being scheduled for an initial evaluation.
• Collects co-payments from patients, clearly documenting transaction on a written receipt.
• Runs daily co-pay collection reports to ensure collection accuracy.
• Responsible for patient appointments, cancellations and reviewing therapist schedules to effectively fill openings through a medical records system, documenting pertinent conversations for future reference.
• Documents patient visits, faxing initial evaluations, discharge summaries and notes to the appropriate physician.
• Interfaces with insurance companies to obtain authorization for all insurances, including tracking visits approved.
• Negotiate payment terms with customers in accordance with established guidelines to minimize collection agency potential.
• Regularly monitors patient accounts by frequently running detailed day sheet, POC compliance and balance report.
• Completes weekly reporting and dashboard items such as: Affidavit reporting, eligibility dashboard and active cases.
• Other duties may be assigned.

Qualifications:

• High school diploma or general education degree (GED)
• Two to three years of related experience and/or training
• Associate degree in healthcare administration or a related field of studypreferred

Compensation Package:

• Starting at $20/hour, with compensation adjusted based on experience, skills, and role alignment
• We also offer a comprehensive benefits package including Medical, Dental & Vision; 401(k); voluntary disability and life insurance options; Fitness & Wellness program; paid holidays and paid time off; flexible work hours; community volunteer opportunities, and more.