Clinic Operations Supervisor: Patient Access & Scheduling

Washington University in St. Louis; United States; Vor Ort; USD 85.000 - 115.000; Vollzeit

Zusammenfassung

Washington University in St. Louis is seeking a Clinical Operations Manager to oversee daily clinical duties and implement standards to drive high reliability and maximize clinic efficiency.

This role ensures staff training, patient access processes, and scheduling optimization across front desk and care teams. Responsibilities include recruitment, staff development, and collaboration with clinical leaders to address workflow changes, patient flow, and KPI reporting.

Qualifikationen

• Must manage clinical operations staff and scheduling workflows.
• Strong understanding of HIPAA and patient privacy requirements.
• Experience recruiting, guiding, and appraising clinical support staff.

Aufgaben

• Monitors patient flow and makes staffing adjustments to meet demand.
• Oversees standard processes for front desk, scheduling, and patient care support staff.
• Reviews schedule utilization and waitlists to optimize clinic throughput.
• Acts as patient advocate and handles complaints with prompt action.
• Ensures HIPAA compliance and state/federal regulations are followed.

Kenntnisse

Staff management

Scheduling optimization

HIPAA compliance

Recruitment & onboarding

Jobbeschreibung

Washington University in St. Louis is seeking a Clinical Operations Manager to oversee daily clinical duties and implement standards to drive high reliability and maximize clinic efficiency.

This role ensures staff training, patient access processes, and scheduling optimization across front desk and care teams. Responsibilities include recruitment, staff development, and collaboration with clinical leaders to address workflow changes, patient flow, and KPI reporting.