Clinic Operations Supervisor - Medical Support

Veterans Health Administration; Morristown (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

The Veterans Health Administration Morristown CBOC is seeking a Supervisory Medical Support Assistant to lead administrative operations within a diverse healthcare team. You will oversee scheduling, patient flow, and serve as a point of contact for inter-professional clinics.

The role emphasizes staff supervision, policy implementation, and coordination of care for Veterans and caregivers, ensuring accurate routing of clinical questions to the right staff.

Qualifications

• One year of experience leading or supervising MSA or equivalent staff.
• Experience in scheduling for clinics and coordinating with inter-professional teams.
• Ability to route clinical questions to appropriate staff.

Responsibilities

• Supervises MSAs across multiple clinics and determines staffing needs.
• Provides guidance on policies and procedures to staff.
• Acts as liaison between patients, staff, and interdisciplinary teams.

Skills

Clinic leadership

Staff supervision

Scheduling and workflow management

Interdisciplinary collaboration

Customer service

Education

High school diploma / GED / proficiency certificate

Job description

The Veterans Health Administration Morristown CBOC is seeking a Supervisory Medical Support Assistant to lead administrative operations within a diverse healthcare team. You will oversee scheduling, patient flow, and serve as a point of contact for inter-professional clinics.

The role emphasizes staff supervision, policy implementation, and coordination of care for Veterans and caregivers, ensuring accurate routing of clinical questions to the right staff.