Clinic Operations Leader: Medical Support Supervisor

Veterans Health Administration; Mayagüez (PR); On-site; USD 42,000 - 62,000; Full time

Job summary

The Supervisory Medical Support Assistant for Outpatient Clinics is based in the Health Administration Service at the VA Caribbean Healthcare System, guiding MSA staff across primary, mental health, and specialty clinics.

Strong leadership and staff development are essential, with emphasis on process improvement, patient flow, and collaboration across clinic teams to ensure high-quality patient care.

Qualifications

• High school diploma, GED, or proficiency certificate.
• English proficiency in spoken and written English.
• Citizen of the United States or eligible non-citizen per VA policy.

Responsibilities

• Assign and evaluate work of subordinate MSA staff.
• Resolve complex problems to ensure patient services are met.
• Evaluate new products, equipment, and systems to improve clinic operations.
• Identify educational or training needs for staff.
• Make final hiring decisions and evaluate staff performance.

Skills

Staff supervision

Leadership

Performance evaluation

Customer service

Clinical operations knowledge

Education

High school diploma

GED

State proficiency certificate

Job description

The Supervisory Medical Support Assistant for Outpatient Clinics is based in the Health Administration Service at the VA Caribbean Healthcare System, guiding MSA staff across primary, mental health, and specialty clinics.

Strong leadership and staff development are essential, with emphasis on process improvement, patient flow, and collaboration across clinic teams to ensure high-quality patient care.